Dynamic Director of Operations with proven expertise in employee training, operational strategy, and cost reduction. Successfully designed impactful training programs that enhanced team performance and streamlined operations.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Director of Operations
Tryst Trading Company
Washington
06.2022 - Current
Designed and executed training programs for new employees and existing staff members.
Developed operational strategies that improved efficiency and reduced costs by an average of 5% annually.
Oversaw vendor relationships to ensure quality service and favorable pricing agreements.
Provided leadership and guidance to subordinate managers across multi-unit restaurant group.
Implemented & oversaw technology updates, including maintenance of POS systems.
Sommelier
Titan Hospitality
Annapolis
06.2020 - 06.2022
Launched and managed training programs to elevate beverage knowledge among management and staff.
Curated extensive wine lists to enrich dining experiences for guests.
Assisted in opening three new properties, ensuring smooth transitions and operations through training programs.
Sommelier
Watergate Hotel
Washington
07.2019 - 03.2020
Directed day-to-day operations of the bar and wine programs.
Established a training program for staff to increase service standards and increase sales.
Sommelier
Ocean House
Westerly
12.2017 - 12.2018
Composed an extensive wine list for a Forbes 5-Star Resort, with over 1,000 unique bottles.
Trained staff and management on wine service protocols and advanced knowledge.
Restaurant Manager
Le Petit Bistro
Rhinebeck
09.2016 - 12.2017
Led daily restaurant operations and staff management at a renowned French bistro.