Kevin Orona
Independant
PERRIS,CA
2
Languages
5
years of professional experience
Dynamic and adaptable professional with experience in customer service and team-oriented roles. Known for exceptional multitasking skills and a commitment to food safety, contributing to improved guest experiences and operational efficiency. Has amazing communication skills and a hard work ethic.
Work History
Server
2 Years 9 Months- Provided exceptional customer service in high-pressure dining environment.
- Efficiently managed food and beverage orders, ensuring timely delivery to guests.
- Collaborated with kitchen staff to maintain quality and consistency of menu items.
- Trained new servers on restaurant policies, procedures, and best practices.
- Monitored guest satisfaction and proactively addressed concerns to enhance experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Mover
3 Years- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [200] lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
Park Greeter
1 Year 6 Months- Welcomed guests, providing exceptional customer service and enhancing visitor experience.
- Educated visitors on park rules and amenities, fostering an enjoyable environment for families.
- Assisted in managing crowd flow during events, ensuring safety and comfort for all attendees.
- Coordinated with event staff to streamline operations, improving overall event execution efficiency.
- Monitored park cleanliness and safety standards, reporting issues promptly to maintain facility integrity.
Seafood Clerk
5 Months- Assisted customers with seafood selection, providing product knowledge and cooking recommendations.
- Processed customer orders efficiently, ensuring accurate fulfillment and timely service.
- Maintained freshness and quality of seafood products through proper storage practices.
- Conducted regular inventory checks, identifying discrepancies and minimizing waste.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
- Washed floors, walls, coolers and storage shelves.
Education
Bachelor of Arts - Media And Cultural Studies
- D1 Track and Field scholarship Athlete (2021-2024)
- 2nd place at MPSF Track and Field Championships in the High Jump
- Completed coursework and competed in D1 Track and Field at UCR
High School Diploma
- Played basketball and ran track and field at Heritage High School.
- Ranked in the top 100 of high jump athletes in California for his class
- Lead Heritage High school to Sunbelt league victory in track and field
- Received D1 offer from UC Riverside for track and field.
Skills
Exceptional customer service
Guest engagement
Food safety
Task management
Service prioritization
Food safety certification
Menu knowledge
Table setting
Strong work ethic
Table setting knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Alaska Crab
11.2023 - CurrentRead More
Mover
Independant
08.2023 - CurrentRead More
Park Greeter
Big League Dreams
07.2022 - 01.2024Read More
Seafood Clerk
WinCo Foods
08.2021 - 01.2022Read More
University of California, Riverside
Bachelor of Arts from Media And Cultural Studies
Read More
Heritage High School
High School Diploma
Read More