Kevin Osteen
Jonesville,LA
Summary
Adept at driving growth and enhancing client satisfaction, my tenure at QUALITY REINFORCING LLC showcases a proven track record in project management and customer relations. Leveraging strong relationship-building skills and strategic business planning, I've successfully increased customer loyalty and streamlined operations, significantly reducing costs and fostering a positive, collaborative work environment. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Owner
QUALITY REINFORCING LLC
02.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Overseer
Structural Technologies
03.2019 - 01.2020
- Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
- Collaborated with cross-functional teams to complete projects on time and within budget constraints.
- Reduced employee turnover rates with targeted hiring strategies and improved onboarding processes.
- Implemented safety protocols to maintain a secure work environment, reducing workplace accidents significantly.
- Conducted thorough quality control checks to ensure products met high standards before release to clients.
Superintendent
Morris Builders
04.2017 - 11.2018
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
- Established successful procedures for day-to-day operations and long-term planning.
- Collaborated with architects, engineers, and contractors to achieve seamless project execution.
- Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
Education
No Degree - Criminal Justice
Northeast Louisiana University
Monroe LAU.S ARMY
High School Diploma -
Block High School
Jonesville, LA05.1991
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project estimating
- Business Planning
- Project Management
- Client Service
Timeline
Owner
QUALITY REINFORCING LLC
02.2020 - Current
Overseer
Structural Technologies
03.2019 - 01.2020
Superintendent
Morris Builders
04.2017 - 11.2018
No Degree - Criminal Justice
Northeast Louisiana University
U.S ARMY
High School Diploma -
Block High School
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