Kevin Plunkett
Customer Service Representative
Florence,SC
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Knowledgeable and dedicated customer service professional with extensive experience in public service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
25 Years of professional experience
Work History
Clerk
US Census
Richardson, TX
02.2020 - 05.2020
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
Customer Service Representative
Teleperformance USA
Salt Lake City, UT
03.2019 - 11.2019
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Service Representative Agent
Bureau Of Land Management
Canon City, CO
02.2017 - 01.2019
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor Of Arts - Political Science
05.1976
Skills
- Complaint resolution
- Sales expertise
- Order fulfillment
- Professional telephone demeanor
- Administrative support
- Account management
- Records Security
- Advanced Clerical Knowledge
- Source Documentation
- Quality Control
- Order Processing
- Database Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clerk - US Census
02.2020 - 05.2020
Customer Service Representative - Teleperformance USA
03.2019 - 11.2019
Customer Service Representative Agent - Bureau Of Land Management
02.2017 - 01.2019
Villanova University - Bachelor Of Arts, Political Science
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