Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
SoftwareEngineer
Landon O'Kon

Landon O'Kon

Lakeland,FL

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.

Skilled at operating with little oversight to complete tasks efficiently. Familiar with housekeeping, restocking and equipment operation practices. Tech-savvy and collaborative with friendly nature and driven approach.

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Overview

2
2
years of professional experience

Work History

Clerk

Ups Store
Venice, Florida
03.2023 - 07.2024
  • Organized and maintained filing systems for confidential documents.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Package products and customer items quickly and safely.
  • Processed shipments.
  • Communicate and promote products.
  • Work with customers for their satisfaction.

General Laborer

Burger King
North Port, Florida
11.2022 - 02.2023
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Resolved customer complaints regarding food quality or services provided.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Operated grills, fryers and broilers to cook items to quality guidelines.

Education

High School Diploma -

North Port High School
North Port, FL
04-2024

Some College (No Degree) - Mechanical Engineering

Florida Polytechnic University
Lakeland, FL

Skills

  • Database entry
  • Cash Management
  • Administrative Support
  • Quality Control
  • Product Knowledge
  • Inbound and Outbound Calling
  • Complaint resolution
  • Consultative Sales
  • In-store support
  • Typing proficiency
  • Payment Processing
  • Technical Support
  • Microsoft Office expertise

Certification

Professionally Certified Solidworks User CSWP

Languages

English
Native language
Spanish
Intermediate (B1)
B1

Timeline

Clerk

Ups Store
03.2023 - 07.2024

General Laborer

Burger King
11.2022 - 02.2023

High School Diploma -

North Port High School

Some College (No Degree) - Mechanical Engineering

Florida Polytechnic University
Landon O'Kon