Kevin Polkinghorn
O'Fallom,IL
Summary
Assistant Manager with a proven track record at Domino's Pizza, excelling in customer service and team leadership. Fostered a positive work environment, significantly enhancing customer satisfaction and staff collaboration. Skilled in staff supervision and adept at decision-making, ensuring operational excellence and meeting performance goals.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and patient satisfaction. Ready to use and develop organizational and leadership skills in EMS role.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Domino's Pizza
04.2023 - 06.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established open lines of communication with team for feedback and suggestions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
No Degree - Emergency Medical Technician
Southwestern Illinois College
Belleville, IL12-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff supervision
- Task delegation
- Customer rapport
Timeline
Assistant Manager
Domino's Pizza
04.2023 - 06.2024
No Degree - Emergency Medical Technician
Southwestern Illinois College
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