Kevin Ponce
Rochester,NY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in database management functions for streamlined communication and reduced correspondence backlogs.
Excels at identifying client needs and concerns to improve engagement strategies and overall service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Access Associate
Rochester General Hospital
01.2022 - Current
- Contacted patients on annual renewal dates to offer assistance.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Increased team productivity through effective communication and workflow coordination.
- Engaged with patients to provide critical information.
- Skilled at working independently and collaboratively in a team environment.
- Greeted and assisted patients with check-in procedures.
Assistant Manager
Dollar Tree
03.2020 - 01.2022
- In charge of opening and closing the store, bank deposits, answering phones, cashing out customers and provide support stocking as needed.
- Developed strong working relationships with staff, fostering a positive work environment.
- Developed strategy to increase sales and drive profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Work Study
City College
04.2019 - 08.2019
- Prepared, faxed, and filed confidential documents and correspondence
- Assisted students with book rentals and technology in school library.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Interacted with customers by phone, email, or in-person to provide information.
CPR AHA eCard
City College
01.2019 - 04.2019
- Completed a 3 month CPR Class with certification
Volunteer
Miami Dade Animal Shelter
06.2014 - 10.2014
- Learned about animal behavior, groomed, checked animal health, exercised and provided recreation for the animals.
Education
Associate of Science - Medical Administration And Billing And Coding
City College
08.2020
Skills
- Communication Skills
- Positive Attitude
- Flexibility/Adaptability
- Teamwork
- Computer/technical literacy
- Reliability and Dedication
- Patient interviewing
- Multitasking and Organization
- Punctual and Hardworking
- Customer Service
- Relationship Building
- Dedicate worker who has excelled at time management, computer literacy, flexibility and adaptability while expanding my communication skills and positive attitude through teamwork and project leadership
- Spanish Fluency
Animal Lover and Adventurous
Love to travel and meet new places and cultures.
My favorite animal is turtles, i love how smart and lovely they are.
Languages
Spanish
Professional Working
Timeline
Access Associate
Rochester General Hospital
01.2022 - Current
Assistant Manager
Dollar Tree
03.2020 - 01.2022
Work Study
City College
04.2019 - 08.2019
CPR AHA eCard
City College
01.2019 - 04.2019
Volunteer
Miami Dade Animal Shelter
06.2014 - 10.2014
Associate of Science - Medical Administration And Billing And Coding
City College
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