Kevin Ramey
Russellville,AR
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Performance-oriented Sales Leader offering exceptional record of achievement over [Number]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
10
10
years of professional experience
Work History
Client Manager
ORR Auto Mall
07.2023 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Established performance and service goals and held associates accountable for individual performance.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Welder
Koontz Electric
12.2018 - 07.2023
- Welded in flat, horizontal, vertical, and overhead positions.
- Inspected welds and checked critical measurements to meet specifications.
- Fabricated shop parts directly from blueprints.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Prepared welding equipment to perform advanced welding work.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Chipped off excess weld, slag, and spatter using hand tools.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Trained and supervised junior welders to use proper techniques, apply best practices and comply with quality standards.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Welded various connections with high-quality final results.
Installer
J&I Truck Accessories
08.2014 - 01.2018
- Completed troubleshooting of malfunctions and diagnosed issues.
- Installed lift kits, wheels and tires, lights and tinted windows
- Helped customers find the right parts for their vehicle while also explaining what the benefits are to them.
Retail Sales Assistant Manger
Rent-A-Center NPS
08.2013 - 07.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Assisted customers with prompt and polite support in-person and via telephone.
- Located merchandise across various stores to address customer needs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked with loss prevention in monitoring shopper behavior.
- Coached team on effective upselling and cross-selling methods.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
No Degree - Welding
United Welding Institute
Pottsville, AR07.2018
High School Diploma -
Pottsville High School
Pottsville, AR05.2006
Skills
- Special Projects
- Client Advocacy
- Policy Coverage Determinations
- Member Support
- Strategy Development
- Team Oversight
- Creative Thinking
- Consultative Selling Techniques
- Training Junior Team Members
- Client Service
Timeline
Client Manager
ORR Auto Mall
07.2023 - Current
Welder
Koontz Electric
12.2018 - 07.2023
Installer
J&I Truck Accessories
08.2014 - 01.2018
Retail Sales Assistant Manger
Rent-A-Center NPS
08.2013 - 07.2014
No Degree - Welding
United Welding Institute
High School Diploma -
Pottsville High School
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