Kevin-Ray Charlot
Randolph,MA
Summary
Strong verbal communication, interpersonal, and writing skills. Proficient in the use of technology. Competent and reliable, committed to quality work. Able to adapt to any environment. In-depth knowledge of customer service. Experienced at working with people of diverse backgrounds.
Overview
2
2
years of professional experience
Work History
Service Technician
Toyota of Watertown
08.2022 - 04.2023
- Administered service to customer vehicles
- Evaluated service done to vehicles and send a report to service advisors
- Calculated services available to customers and prepares related reports for service advisors to present to customers
- Collaborated with team members on allocation of daily duties.
Sales and Leasing Consultant
Dartmouth Nissan
05.2023 - 07.2024
- Cultivated strong relationships with customers, leading to repeat business and referrals
- In-depth knowledge of various car models, features, and specifications
- Skilled in negotiating deals to secure favorable terms for both the customer and the dealership
- Collaborated with colleagues to share insights and strategies for improving overall team performance
- Proficient in handling paperwork, including contracts, financing agreements, and DMV documentation
- Implemented a proactive follow-up system to maintain relationships with customers after the sale
- Flexibility in handling different customer needs and preferences
- Utilized technology and CRM tools to manage customer interactions, leads, and sales activities.
Sales and Leasing Consultant
Copeland Chevrolet
07.2024 - Current
- Maintained strong and well-managed online presence to successfully market community.
- Identified, established and maintained positive relationships with industry influencers to drive ongoing referrals and continued opportunities to promote community.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Built and maintained strong relationships with potential clientts to encourage and support move into community.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
Education
Bachelor of Arts - Communication
University of Massachusetts Boston
Boston, MA05.2023
Skills
- Fluent in Haitian Creole
- Intermediate in Spanish
- Teamwork and Collaboration
- Heavy Lifting
- Organization and Categorization
- Critical Thinking
- Customer Service
- Problem-Solving
- Sales and marketing strategies
- Cold-calling
Coursework
- Intercultural Communication
- New Media Society
- Introduction to Strategic Communication
- Public Speaking and Professional Communication
Timeline
Sales and Leasing Consultant
Copeland Chevrolet
07.2024 - Current
Sales and Leasing Consultant
Dartmouth Nissan
05.2023 - 07.2024
Service Technician
Toyota of Watertown
08.2022 - 04.2023
Bachelor of Arts - Communication
University of Massachusetts Boston
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