Kevin Rivera
Marietta,GA
Summary
Division one athlete balancing both Soccer and sport, as well a very Dynamic Assistant Manager at U.S Cabinets works with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and conflict resolution, I successfully implemented process improvements that reduced wait times and fostered a collaborative work environment. Committed to staff training and development, I drive team performance and engagement. As well, Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role, and Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Builders Warehouse
Marietta, GA
12.2025 - Current
- Assisted in managing daily operations and maintaining efficient workflow in store.
- Supported inventory management by tracking stock levels and replenishing supplies as needed.
- Executed visual merchandising strategies to enhance product presentation and customer engagement.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction with purchases.
- Collaborated with team members to optimize processes for improved operational efficiency.
- Trained new staff on company policies, procedures, and safety protocols to ensure compliance.
- Monitored sales performance and reported trends to management for strategic planning purposes.
- Implemented feedback mechanisms to gather customer insights and enhance service delivery experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Landscaper
Self-employeed
Marietta, GA
01.2023 - Current
- Operated landscape maintenance equipment to enhance property aesthetics.
- Assisted in planting and cultivating various flora, ensuring optimal growth conditions.
- Implemented efficient irrigation systems to promote water conservation and healthy landscapes.
- Conducted regular site inspections to identify and resolve potential landscaping issues.
- Collaborated with team members to complete projects within set timelines and quality standards.
- Trained new staff on proper landscaping techniques and safety protocols.
- Enhanced outdoor spaces through creative design ideas and plant selection strategies.
- Managed waste disposal processes, ensuring compliance with environmental regulations.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Manager
McDonald's
Marietta, GA
12.2024 - 12.2026
- Oversaw daily operations to ensure compliance with company standards and procedures.
- Trained and mentored team members to enhance service quality and efficiency.
- Implemented process improvements to streamline workflow and reduce wait times.
- Managed inventory levels, ensuring availability of products while minimizing waste.
- Conducted staff performance evaluations to identify areas for development and training.
- Developed staff schedules to optimize labor costs while meeting operational needs.
- Ensured adherence to health and safety regulations in all operational aspects.
- Collaborated with management to establish sales goals and customer satisfaction targets.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High School Diploma -
Marietta High School
Marietta,GABachelors - Buisness Management
Mount St. Marys
Emmitsburg, MD05-2029
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Staff supervision
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Operations management
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Builders Warehouse
12.2025 - Current
Manager
McDonald's
12.2024 - 12.2026
Landscaper
Self-employeed
01.2023 - Current
High School Diploma -
Marietta High School
Bachelors - Buisness Management
Mount St. Marys