Kevin Roper
Blairsville,GA
Overview
25
25
years of professional experience
Work History
Customer Service Representative
U.S. Forest Service - Chatt-Oconee N. F.
Blairsville, GA
05.2005 - 05.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a high level of professionalism when dealing with difficult customers.
- Strong communication, interviewing, and data analysis skills.
- Ability to work with diverse populations.
Data Meteorologist
National Climatic Data Center
Asheville, North Carolina
02.2004 - 02.2005
- Analyzed weather data to identify patterns and trends.
- Collaborated with scientists to enhance climate research and studies.
- Engaged with local media to communicate severe weather alerts effectively.
- Oversaw quality control processes for meteorological data collection and reporting.
- Collaborated with other scientists to develop strategies for mitigating extreme weather events.
- Advised emergency management personnel on preparing for impending natural disasters like floods or snowstorms.
- Gathered video elements to support news coverage.
- Forecasted aviation weather conditions so that pilots could make informed decisions during their flights.
Customer Service Representative
Wal-Mart Supercenter
Murphy, North Carolina
02.1999 - 08.2003
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Bachelor of Science - Atmospheric Sciences And Meteorology
UNC-Asheville
Asheville, NC05-2000
High School Diploma -
Murphy High School
Murphy, NC05-1996
Skills
- Complaint resolution
- Account updating
- Payment Plans
- Multitasking
- Decision-making
- Punctuality and reliability
- Communicator
Affiliations
- Adopt a Highway Program in NC, which involves trash pickups annually
- I volunteer at my church when there are larger programs going on
- I am a member of the Eastern Band of Cherokee Indians, and I substitute teach on the reservation on occasion
Accomplishments
- 2006: Certificate of Appreciation with the U.S. Forest Service
- 2008: Certificate of Merit with the U.S. Forest Service
- 2010: Certificate of Appreciation with the U.S. Forest Service
- 2018: Certificate of Appreciation from the Eastern Band of Cherokee Indians
Languages
Cherokee
Limited
References
References available upon request.
Timeline
Customer Service Representative
U.S. Forest Service - Chatt-Oconee N. F.
05.2005 - 05.2024
Data Meteorologist
National Climatic Data Center
02.2004 - 02.2005
Customer Service Representative
Wal-Mart Supercenter
02.1999 - 08.2003
Bachelor of Science - Atmospheric Sciences And Meteorology
UNC-Asheville
High School Diploma -
Murphy High School