Kevin Roque Alfonso
West Palm Beach
Summary
Customer-focused professional with experience in high-pressure settings, providing exceptional service in automotive and food industries. Demonstrated ability to educate customers and streamline processes, resulting in improved satisfaction and efficiency. Bilingual capabilities enable effective communication with a diverse customer base, enhancing overall service quality.
Overview
5
5
years of professional experience
Work History
BMW Genius
Braman BMW
West Palm Beach
03.2026 - Current
- Educated customers on BMW vehicle features, technology, safety systems, and connected services to enhance their ownership experience.
- Assisted sales team by explaining vehicle options, trims, packages, and technology, contributing to informed purchasing decisions.
- Collaborated with sales, service, and management to create a seamless customer experience, improving overall customer satisfaction.
- Maintained in-depth knowledge of current BMW models, product updates, and emerging automotive technologies.
Greeter/Cashier
Braman BMW
West Palm Beach
06.2023 - 03.2026
- In this role at the BMW dealership, I serve as the first point of contact by greeting customers and checking them in for service appointments.
- I am partially responsible for ensuring customers are helped in a timely and organized manner.
- A key part of my job involves promptly notifying service advisors of customer arrivals to maintain an efficient workflow.
- In addition to my main responsibilities, I often assist beyond my designated area by topping off oil or coolant and delivering paperwork between departments.
- This role has strengthened my communication, multitasking, and customer service skills, while also reinforcing my ability to work well under pressure in a fast-paced environment.
- As a cashier, I am also responsible for accurately processing customer payments and ensuring all transactions are completed correctly and efficiently.
Shucker
Dave's Last Resort & Raw Bar
Lake Worth Beach
01.2023 - 06.2023
- In my role as an oyster shucker, I was responsible for efficiently and safely shucking oysters while maintaining high standards of cleanliness and food presentation.
- I consistently met speed and quality expectations in a fast-paced environment and also assisted in preparing simple dishes.
- My work contributed to smooth kitchen operations and timely service to customers.
Busboy/Food runner
Don Ramon
West Palm Beach
07.2021 - 12.2022
- Assisted servers by efficiently delivering food and beverages to tables, ensuring timely service and guest satisfaction.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to expedite order processing, minimizing wait times for guests.
- Provided friendly and attentive service, promptly addressing guest inquiries and requests.
Education
Accounting - Undergraduate -
Palm Beach State College
West Palm Beach, United States01-2025
High School Diploma -
Forest Hill High School
West Palm Beach, United States01-2022
Timeline
BMW Genius
Braman BMW
03.2026 - Current
Greeter/Cashier
Braman BMW
06.2023 - 03.2026
Shucker
Dave's Last Resort & Raw Bar
01.2023 - 06.2023
Busboy/Food runner
Don Ramon
07.2021 - 12.2022
Accounting - Undergraduate -
Palm Beach State College
High School Diploma -
Forest Hill High School