Kevin Rowe Jr.-Blassingame
Chattanooga,TN
Summary
Support professional resolving hardware, software, and user access issues across retail and employee-facing settings. Troubleshoots Active Directory, conferencing tools, and device problems while documenting fixes for future use. Brings I.T. mindset needed for Technical Support Specialist work.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Support Technician
Dave & Buster’s
Chattanooga, TN
11.2024 - 08.2026
- Maintained uptime 75% across arcade machines and gaming systems through routine maintenance and repair checks.
- Resolved 50+ arcade system issues per shift while supporting games, game ware, and related technical troubleshooting.
- Documented technical issues and resolutions to strengthen future troubleshooting and knowledge base documentation.
- Provided customer service support for game cards and user questions while maintaining professionalism on the floor.
- Escalated unresolved game issues to Senior Technicians and tracked follow-up for faster resolution.
Help Desk Tier 1
Volkswagen
Chattanooga, TN
06.2022 - 10.2024
- Delivered Tier 1 support to over 4,000 Volkswagen employees, resolving access and service issues efficiently.
- Processed 50 to 100 tickets daily in SC3 and MyServe with accuracy and consistent follow-through.
- Reset Windows accounts and passwords in Active Directory for timely user access restoration.
- Troubleshot Windows and Apple desktops, laptops, and phones to isolate hardware and software issues.
- Supported Skype and Teams calls by updating drivers and testing microphones for video conferencing reliability.
- Resolved hardware and software problems tied to video conferencing tools and related user workflows.
- Collaborated with 10 Help Desk professionals to improve service delivery and share support knowledge.
Tiger Support Technician Intern
Chattanooga State Community College
Chattanooga, TN
01.2021 - 12.2021
- Installed and optimized 30+ software configurations to improve device performance.
- Supported 30+ students per day with personal computer and mobile device troubleshooting.
- Troubleshot hardware and software issues for students using structured technical support.
- Configured personal computers and mobile devices to support reliable day-to-day student use.
- Resolved hardware and software problems while maintaining clear communication with students.
Education
Diploma of Education - Computer Support Technician
Chattanooga State Community College
12-2021
High School Diploma -
Tyner Academy
Chattanooga, TN05-2014
Skills
Technical support
Technical troubleshooting
Ticket processing
User training
Software installation
Endpoint management
Remote desktop support
Knowledge base documentation
User account administration
Password reset procedures
Hardware diagnostics
MacOS support
Windows support
Accomplishments
NATIONAL TECHNICAL HONOR SOCIETY 2021
Certification
Google IT Support Professional
Timeline
Support Technician
Dave & Buster’s
11.2024 - 08.2026
Help Desk Tier 1
Volkswagen
06.2022 - 10.2024
Tiger Support Technician Intern
Chattanooga State Community College
01.2021 - 12.2021
High School Diploma -
Tyner Academy
Diploma of Education - Computer Support Technician
Chattanooga State Community College