Kevin Ruggiero
Kissimmee
Summary
Dynamic professional with extensive project management and customer service experience. Proven ability to enhance client retention through innovative solutions and effective cross-functional collaboration. Skilled in conflict resolution, driving team performance, and maximizing revenue while optimizing operational efficiency.
Overview
18
18
years of professional experience
Work History
Senior Scheduling Specialist
Universal Orlando Studios
Orlando, FL
10.2023 - Current
- Coordinated scheduling across multiple departments to maximize staffing with top talent and enhance client retention.
- Implemented QR codes for streamlined scheduling of special events, reducing staffing delays.
- Evaluated previous event-scheduling practices, identifying areas for improvement to boost efficiency.
- Conducted regular venue visits to address all questions and concerns related to scheduling.
Coordinator Attractions/Custodial/Character Attendant
Walt Disney Company
Orlando
10.2022 - 12.2024
- Coordinated attractions, custodial, and character attendant teams to elevate guest experiences at Walt Disney Company.
- Implemented scheduling strategies that reduced wait times during peak seasons.
- Ensured compliance with Disney's high standards for cleanliness and character interactions.
- Executed guest-centric initiatives by adding positions in high-traffic areas to enhance overall experience.
Recreation Director
Bluegreen Vacations
Orlando
09.2020 - 10.2022
- Designed and launched distinctive recreational activities that set Bluegreen Vacations apart from competitors.
- Coordinated event details from initial client contact to completion, ensuring seamless experiences.
- Nurtured client relationships to enhance repeat business and establish long-term partnerships.
- Tracked participation metrics to identify trends and improve program offerings.
- Optimized recreation schedules to increase revenue and guest satisfaction.
- Managed departmental budget and forecasted revenue to meet financial objectives.
- Maintained detailed records of equipment inventory and maintenance schedules.
Cruise Director
Carnival Cruise Line
Miami
01.2013 - 03.2020
- Represented brand as primary liaison, cross-promoting revenue-generating activities including shore excursions, spa treatments, tax free sales, and specialty dining.
- Managed relationships with thousands of guests to drive satisfaction and loyalty.
- Executed promotional events that increased onboard sales and guest engagement.
- Recruited and trained a multicultural team of entertainers to deliver exceptional performances.
- Analyzed guest feedback and market trends to create appealing activities, boosting participation.
- Communicated promotions and key selling points effectively to diverse audiences.
- Optimized resource allocation to ensure quality entertainment within budget constraints.
Assistant Cruise Director
Norwegian Cruise Line
Miami
02.2008 - 01.2013
- Coordinated planning and execution of onboard entertainment programs for guests.
- Managed interdepartmental communications to improve service delivery on the ship.
- Monitored sales performance data, offering feedback to management for enhancements.
- Tracked inventory levels of supplies used during onboard activities.
Education
Bachelor of Science - Hospitality Management
Bellevue University
Nebraska08-2027
Skills
- Conflict resolution and negotiation
- Project management and planning
- Customer service excellence
- Team leadership and development
- Creative problem solving
- Event coordination
- Relationship management
- Cross-functional collaboration
Accomplishments
- Carnival Valor Cruise Director of the year 2019
Timeline
Senior Scheduling Specialist
Universal Orlando Studios
10.2023 - Current
Coordinator Attractions/Custodial/Character Attendant
Walt Disney Company
10.2022 - 12.2024
Recreation Director
Bluegreen Vacations
09.2020 - 10.2022
Cruise Director
Carnival Cruise Line
01.2013 - 03.2020
Assistant Cruise Director
Norwegian Cruise Line
02.2008 - 01.2013
Bachelor of Science - Hospitality Management
Bellevue University
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