Summary
Overview
Work History
Education
Skills
Timeline
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TASHA WASHINGTON

Lemon Grove,CA

Summary

Proactive and results-oriented Scheduling Specialist adept at working under tight deadlines and demanding objectives. Highly efficient, accurate, and driven. Offering 19 years' experience in healthcare. Well-versed in ICD 10, CPT and HCPCS coding system. Committed to team development, life-long learning, contributing to team success.

Overview

19
19
years of professional experience

Work History

SENIOR SCHEDULING SPECIALIST

SCRIPPS HEALTH
10.2008 - Current
  • Acted as first point of contact and set appointments for prospective clients.
  • Regularly displays proactive approach to customer service by listening to patient, taking ownership of solutions and is able to accurately identify need to involve leadership in order to resolve concerns.
  • Provide accurate registration including assigning of appropriate medical record number, scheduling, referral/authorization.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Intergraded critical thinking to break down problems, evaluate solutions and make decisions.
  • Served as mentor and trainer for 2-3 new hires over span of 5 years, facilitating their successful onboarding and fostering their professional development within team.
  • Established rapport with callers to build loyalty and support retention goals.
  • Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
  • Consistently surpassed department's productivity target by 30% on daily basis, achieving remarkable score increase from 70% to exceed performance expectations.
  • Received Scripps Value and Action Award in 2011 in recognition of customer-focused approach and outstanding commitment to delivering exceptional service.

Clerical Assistant

Sharp Healthcare
12.2004 - 10.2008
  • Introduced streamlined log-in and log-out procedure for film lending process, effectively minimizing film loss and enhancing overall accountability.
  • Analyzed and produced statistical data pertinent to medical records.
  • Accomplish multiple tasks within establish timeframe.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Consistently achieved 100% accuracy rate in meticulous entry of patient data into IDX system.
  • Conducted thorough visitor screenings and issued badges to uphold safety and security protocols.
  • Drafted confidential and sensitive reports and documentation.
  • Mentored, trained and supported new staff members in office policies and procedures.

Education

Associate of Science -

Southwestern College
San Diego, CA
06.2026

Skills

  • Schedule Coordination
  • Professional Development
  • Leaderships Skills
  • Strong Analytical Skills
  • Relationship Building
  • Data Management
  • Training Skills
  • Teamwork
  • Customer Satisfaction
  • Interpersonal Skills
  • Ability To Work Independently
  • Problem-Solving Skills
  • Excellent Analytical

Timeline

SENIOR SCHEDULING SPECIALIST

SCRIPPS HEALTH
10.2008 - Current

Clerical Assistant

Sharp Healthcare
12.2004 - 10.2008

Associate of Science -

Southwestern College

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TASHA WASHINGTON