Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
CustomerServiceRepresentative

Kevin Ruiz

Hockley,TX

Summary

Adept at managing high-stress situations, excelling as a Customer Service Representative at Domino's Pizza Inc., enhancing customer loyalty through empathetic service and problem-solving abilities. Fluency in Spanish and mentoring new hires demonstrate a blend of hard and soft skills, contributing to top-performer recognition and significant client retention.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Dominos Pizza Inc.
11.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to 4 new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Shadowing Student

Memorial Hermann
10.2023 - 01.2024
  • Observed a variety of medical personnel job actions, from OR surgeons to hospital EVS workers.
  • Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
  • Connected coursework with current events, encouraging students to apply academic knowledge in real-world contexts.
  • Enhanced comprehension by incorporating real-world examples and case studies.
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Generated over 8 reports detailing findings and recommendations.

Education

High School Diploma -

Waller High School
Waller, TX
05-2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Complaint Handling
  • Fluent Bilingualism
  • Work Prioritization
  • Calm and Professional Under Pressure

Certification

  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
  • HIPAA Compliance Education Certifiate - U.S Department of Health & Human Services (HHS) February 12, 2024
  • Adult and Child First Aid/CPR/AED - American Red Cross November 22, 2023
  • OSHA bloodborne pathogen standard & PPE - OSHA

Languages

Spanish
Native or Bilingual

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Crafting and DIY Projects
  • Fashion
  • Martial Arts
  • Gym Workouts
  • Regularly practice mindfulness and meditation for overall wellness
  • Passionate about balancing physical health with mental and emotional wellness
  • Video Gaming
  • Reading
  • Music

Timeline

Customer Service Representative

Dominos Pizza Inc.
11.2023 - Current

Shadowing Student

Memorial Hermann
10.2023 - 01.2024

High School Diploma -

Waller High School

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Kevin Ruiz