Vanessa Vera
Montgomery Village,Maryland
Summary
Dynamic professional with a proven track record in retail sales and customer service management, notably at Burlington Coat Factory Department Store. Skilled in inventory control and loss prevention, coupled with exceptional problem-solving abilities and staff training expertise. Demonstrated success in achieving sales targets and enhancing team performance through effective mentoring.
Overview
7
7
years of professional experience
Work History
Lead Sales Key Holder
Burlington Coat Factory Department Store
09.2020 - Current
- Achieved monthly sales targets consistently through focused goal-setting and diligent follow-up on potential leads.
- Ensured compliance with company policies and procedures by consistently monitoring performance standards and addressing any discrepancies promptly.
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
- Assisted in the development of annual budgets for the store location, ensuring fiscal responsibility in all aspects of store operations.
Cashier Team Lead
Dicks Sporing Goods
11.2020 - 03.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
TNA
Potomac Rehabilitation Center
10.2020 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sampler
Costco
09.2017 - 05.2018
- Minimized errors with rigorous attention to detail and adherence to established protocols when collecting and storing samples.
- Maintained a safe working environment through diligent adherence to safety guidelines when dealing with potentially harmful substances during the sampling process.
- Demonstrated adaptability by quickly adjusting to changing project requirements or environmental conditions during the sampling process.
- Supported colleagues in troubleshooting complex sampling challenges, offering practical solutions based on experience and expertise.
Education
High School -
Walkins Mill High School
Montgomery Village, MD2018
Skills
- Store operations
- Retail Sales
- Sales Presentations
- Inventory Control
- Loss Prevention
- Customer Service
- Cash Handling
- Customer Service Management
- Staff Training and Development
- Training and mentoring
- Problem-Solving
- Multitasking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier Team Lead
Dicks Sporing Goods
11.2020 - 03.2021
TNA
Potomac Rehabilitation Center
10.2020 - 01.2021
Lead Sales Key Holder
Burlington Coat Factory Department Store
09.2020 - Current
Sampler
Costco
09.2017 - 05.2018
High School -
Walkins Mill High School
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