Kevin Sanders
Cahokia Hts.,IL
Summary
Reliable and hard working supervisor/manager with almost 10 years of experience offering excellent administrative and customer service. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
10
10
years of professional experience
Work History
Hotel Front Desk Supervisor
Clayton Plaza Hotel
Clayton, MO
02.2012 - 06.2022
- Assisted guests at check-in, providing information on various services within the hotel.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Computed guest billings and posted charges to room accounts.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Monitored reservations to track incoming parties and special events.
- Signed for packages, recorded all deliveries and distributed to inter-company personnel.
- Set guest and group reservations and processed check-ins and check-outs.
- Responded to inquiries and room requests made online, by phone or email.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
Hotel Front Desk Agent
Holiday Inn Hotel
Downtown St Louis, MO
03.2018 - 10.2021
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Ast Housekeeper Manager
Holiday Inn Hotel
Downtown St. Louis , MO
02.2020 - 06.2022
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Education
Diploma
Cahokia Sr High School
Cahokia ILSkills
- Oral and written communications
- Hospitality services
- Time management
- Customer service
- Fast learner
- Training and mentoring
- Flexible
- Shift Scheduling
- Staff Development
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from Front desk agent to Front desk Supervisor in less than 12-months
- Recognized as Employee of the quarter for outstanding performance and team contributions.
- Awarded for sending the most guest for those who have to travel for business to the Sales director to see if we have any cooperate rates and to see if we can help any businesses out.
Timeline
Ast Housekeeper Manager
Holiday Inn Hotel
02.2020 - 06.2022
Hotel Front Desk Agent
Holiday Inn Hotel
03.2018 - 10.2021
Hotel Front Desk Supervisor
Clayton Plaza Hotel
02.2012 - 06.2022
Diploma
Cahokia Sr High School
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