Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Volunteer
Kevin Santiago Burgos

Kevin Santiago Burgos

Summary

Customer-centric professional with expertise in training, operations, and team leadership. Proven ability to drive sales growth, optimize processes, and enhance customer satisfaction. Seeking a challenging remote role in customer service or management where I can leverage my skills to contribute to company success and employee development.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Emerging Store Manager

Walgreens
02.2024 - 02.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Led and mentored a team of 15 employees, providing guidance, training, and performance evaluations.
  • Drove sales growth and customer retention by implementing innovative strategies.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Training Instructor

Spirit Airlines
07.2021 - 10.2023
  • Developed and delivered engaging training programs for employees on company policies, procedures, and products.
  • Conducted performance reviews, provided constructive feedback, and identified areas for improvement.
  • Fostered positive employee relations, addressing concerns and resolving conflicts effectively.
  • Evaluated trainee performance and ensured compliance with company standards.
  • Collaborated with the scheduling department to optimize training schedules and resource allocation.
  • Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
  • Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.

Crew Scheduler

Spirit Airlines
01.2021 - 05.2021
  • Managed crew scheduling in compliance with regulations while optimizing crew utilization.
  • Collaborated with operations teams to minimize disruptions and improve efficiency.
  • Used data analysis to inform scheduling decisions and enhance operational performance.
  • Analyzed and evaluated staffing needs based on airline regulations, customer demand, and operational requirements.
  • Developed monthly crew schedules to ensure efficient use of available resources.
  • Provided technical support for new software systems related to crew scheduling.
  • Maintained current knowledge of relevant industry trends and developments.

Flight Attendant

Spirit Airlines
01.2020 - 01.2021
  • Ensured passenger safety and comfort on domestic and international flights, providing exceptional customer service.
  • Managed in-flight emergencies effectively, demonstrating composure and quick thinking under pressure.
  • Maintained a professional demeanor and always adhered to strict safety regulations.

Education

Bachelor of Science (B.S.) - Pre-Med

University of Puerto Rico - Mayaguez

High School Diploma -

Hogar Colegio La Milagrosa
Arecibo, P.R
05-2016

Skills

  • Client relations
  • Effective communication skills
  • Team leadership
  • Employee training
  • Performance improvement strategies
  • Conflict resolution expertise
  • Strong organizational skills
  • Loss prevention strategies
  • Data interpretation
  • Proficient in Microsoft Office Suite
  • Service excellence
  • Multitasking and organization
  • Customer relations
  • Problem-solving
  • Customer service

Certification

  • Walgreens Leader Essentials (WLE)
  • Leadership Readiness for People Managers
  • Pharmacy Technician License
  • Licensed FAA Flight Attendant

Languages

Spanish: First Language
English: Native/Bilingual

Interests

  • Coding and Programming
  • Web Development and Design
  • Artificial Intelligence (AI) and Machine Learning

Timeline

Emerging Store Manager

Walgreens
02.2024 - 02.2025

Training Instructor

Spirit Airlines
07.2021 - 10.2023

Crew Scheduler

Spirit Airlines
01.2021 - 05.2021

Flight Attendant

Spirit Airlines
01.2020 - 01.2021

Bachelor of Science (B.S.) - Pre-Med

University of Puerto Rico - Mayaguez

High School Diploma -

Hogar Colegio La Milagrosa

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Kevin Santiago Burgos