KEVIN SASAKI
Honolulu,HI
Summary
Results-driven Hotel Manager with proven success in staff training, quality assurance inspections and excellent customer relationship management. As a former cast member at Disneyland I know that I am able to provide the magic of Disney with the warm Aloha spirit of Hawaiian hospitality to guests of Aulani.
Overview
38
38
years of professional experience
Work History
Hotel Manager
ARC HOTEL
Washington , DC
02.2022 - 01.2026
- Oversaw daily hotel operations at this 136 boutique independent property, ensuring smooth guest experiences and service quality.
- Developed training programs for new employees, enhancing service standards and team performance. Improved on TripAdvisor ranking from 119 to 45 out of 154 metro hotels.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention. Managed capital improvements to the property consisting of upgraded elevators, replacement of 13 rooftop air units, upgraded room thermostats and replacement of Carrier control board for the chiller.
- Handled guest complaints professionally and efficiently.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
Director of Housekeeping
Doubletree Portland By Hilton
Portland, Oregon
05.2018 - 02.2022
- Managed daily operations of housekeeping department and ensured high cleanliness standards of this 477 room property. Attainted a perfect Hilton Quality Assurance score for cleanliness for multiple years.
- Coordinated inventory management for cleaning supplies and equipment maintenance while meeting budget guidelines.
- Conducted regular inspections of guest rooms and public areas for quality control.
- Promoted a culture of safety and compliance among all housekeeping team members.
- Awarded Manager of the Quarter for outstanding Leadership.
Housekeeping Supervisor
Porter Hotel a Curio Collection by Hilton
Portland, Oregon
03.2018 - 04.2018
- On the opening housekeeping team for this new build Curio by Hilton property. As housekeeping supervisor I trained and mentored staff on proper room cleaning and customer service protocols.
- Conducted inspections to ensure quality control of 297 guest rooms and public areas.
Assistant Director of Housekeeping
Hilton Portland Downtown / Duniway Hotel
Portland, OR
05.2006 - 12.2017
- Maintained cleanliness, service and product quality standards for 782 guest rooms, public spaces, restrooms and offices/banquet/meeting /conference rooms.
- Administered all housekeeping operations which included department management; policy and procedures implementation & enforcement; weekly department schedule; ordering of guest and cleaning supplies; conducting daily guest room and property inspections.
- Monitored development of team member performance by providing supervision, conducting counseling and professional development.
- Ensured proper usage of chemicals and cleaning supplies by monitoring usage, training and assuring proper labeling.
- Daily/monthly recognition program which consisted of department engagement meetings, awards and prizes which boosted team morale.
Executive Housekeeper
Norwegian Cruise Line
Honolulu, Hawaii
01.2004 - 12.2005
- Managed the housekeeping departments on five of Norwegian Cruise Line's vessels: NCL Star (1120 staterooms), NCL Wind (850 staterooms), NCL Sky (1023 staterooms), Pride of Aloha (1023 staterooms) and NCL Pride of America (1069 staterooms)
- Supervised housekeeping staff (300+ crew members) that maintained staterooms, public areas, room service/butlers, bellperson and laundry staff.
- Achieved a perfect USPH score for vessel sanitation and oversaw two cruise ship renovations.
Rooms Operations Manager
River Place Hotel
Portland, Oregon
01.2002 - 12.2003
- Oversaw daily operations for the front office, guest services, housekeeping and laundry departments at this 86 room boutique hotel located on the Willamette River in Portland.
- Implemented upgraded linen and amenities while reducing labor cost and sustained the hotel's four star rating of impeccable hospitality.
Executive Housekeeper
American Hawai'i Cruises
Honolulu, Hawaii
01.1997 - 11.2001
- Selected by the company to be the only Executive Housekeeper in the fleet to oversee both then S.S. Independence (475 staterooms) and the M.S. Patriot (606 staterooms).
- Each vessel delivered different cruise line experiences, but I assured the highest cleanliness standards in staterooms and all public spaces.
Executive Housekeeper
Red Lion Coliseum
Portland, Oregon
11.1995 - 06.1996
- Demonstrated sound leadership in turning around troubled housekeeping department through training and enforcement of company policies and procedures on cleanliness and safety.
- Boosted department morale and improved overall hotel guest satisfaction and cleanliness at this 200 room property.
Executive Housekeeper
Red Lion Coos Bay
Coos Bay, Oregon
10.1994 - 11.1995
- Managed housekeeping department which consisted of 143 guest rooms and an on property laundry facility which processed 2 tons of linen daily. Improved property guest satisfaction rating to #1 in the chain out of 53 hotels.
- Received a corporate award for improving housekeeping department from the highest in workers compensation claims to the lowest in the Oregon region.
Front Office Manager
Red Lion Columbia River Hotel
Portland, Oregon
02.1993 - 10.1994
- Recruited, hired and personally trained an entirely new front office and reservation staff at this 351 room property. Oversaw shuttle scheduling for airline crew transportation of 120 daily flight crew.
- Awarded prestigious corporate Red Lion Role Model Award for Management Excellence.
Front Office Supervisor
Red Lion Lloyd Center
Portland, Oregon
07.1991 - 02.1993
- Supervised entire front office operations from scheduling to employee reviews at this 476 room property.
- Attained the highest level of return guest satisfaction comment cards for a sustained three months.
Front Office agent
Red Lion Bellevue Hotel
Bellevue, Washington
08.1990 - 06.1991
- Effective front office agent maximizing in hotel revenues through upselling at this 353 room property.
- Demonstrated proficiency in computer entry, PBX telephone operations, reservations, cash handling and excellent guest hospitality.
Submarine Attraction Cast Member
Disneyland
Anaheim, California
06.1988 - 08.1988
- Honored to have been one of seven undergraduates selected out of 2,000 + applicants at University of Oregon for full time summer work at Disneyland.
- The Walt Disney Company had a special partnership with University of Oregon as Walt Disney and the President of the University agreed that Donald Duck would be the University's mascot in year's past.
- Cherished every single day working at Disneyland making dreams and magical moments for park guests.
Education
Bachelor of Science - Political Science
University of Oregon
1990
Skills
- Inventory controls
- Scheduling & planning
- Customer relationship management
- Staff training and development
- Sound Leadership
- Excellent communicator
- Coaching & counseling
- Quality Assurance Inspections
Affiliations
- Manager of 3rd quarter 2011 - Hilton Portland
- Manager of 2nd quarter 2010 - Hilton Portland
- University of Oregon Archons Honorary Society 1990
- University ofOregon Centurion Award for Outstanding Leadership 1989
Timeline
Hotel Manager
ARC HOTEL
02.2022 - 01.2026
Director of Housekeeping
Doubletree Portland By Hilton
05.2018 - 02.2022
Housekeeping Supervisor
Porter Hotel a Curio Collection by Hilton
03.2018 - 04.2018
Assistant Director of Housekeeping
Hilton Portland Downtown / Duniway Hotel
05.2006 - 12.2017
Executive Housekeeper
Norwegian Cruise Line
01.2004 - 12.2005
Rooms Operations Manager
River Place Hotel
01.2002 - 12.2003
Executive Housekeeper
American Hawai'i Cruises
01.1997 - 11.2001
Executive Housekeeper
Red Lion Coliseum
11.1995 - 06.1996
Executive Housekeeper
Red Lion Coos Bay
10.1994 - 11.1995
Front Office Manager
Red Lion Columbia River Hotel
02.1993 - 10.1994
Front Office Supervisor
Red Lion Lloyd Center
07.1991 - 02.1993
Front Office agent
Red Lion Bellevue Hotel
08.1990 - 06.1991
Submarine Attraction Cast Member
Disneyland
06.1988 - 08.1988
Bachelor of Science - Political Science
University of Oregon