Kevin Scott
Reno,NV
Summary
Experienced, reliable professional, who produces quality results with minimal supervision. Demonstrates excellent written and oral communication skills, an outstanding work ethic, and strong attention to detail. Performance-oriented independent contractor with proven attention to detail and experience. Drives project success and customer satisfaction with high-quality work. Expert the field and always willing to go extra mile to meet budget and schedule targets.
Overview
11
11
years of professional experience
Work History
Independent Contractor
Self Employed
Reno, NV
05.2022 - Current
- Strong verbal communication skills
- Building and maintaining strong client relationships
- Working independently to set and achieve personal and professional goals
Customer Service Representative
Makita Tools
Reno, NV
01.2021 - 05.2022
- Provided exceptional customer service by answering sales calls in a professional and courteous manner
- Processed orders, provides technical service
- Provided product knowledge to evaluate the needs and best options for the customer
- Trained new employees on daily tasks, counsels team members of parts and tools
Senior Sales Representative
Summit Racing Equipment
Reno, NV
02.2015 - 11.2020
- Provided exceptional customer service by answering a high volume of sales calls in a professional and courteous manner
- Trained and led staff to adhere to work schedules, meet monthly goals
- Processed sales transactions, product returns, and provides information for the needs of the customer
- Maintained positive relationships with existing customers and creates new sales daily
- Met and exceeded Summit Racing Equipment sales goals and performance standards all closely monitored by management staff
- Consistently improved customer satisfaction through expert resolution of conflicts and concerns
- Promoted to Senior Sales Representative
Pest Control Technician
Clark Pest Control
Stockton, CA
03.2014 - 11.2014
- Provided pest control services at customer homes abiding by all required safety regulations
- Provided excellent customer service while maintaining a professional and courteous attitude with customers both over the phone and in person
- Worked independently, utilized strong leadership and problem-solving skills
- Made sales calls and processed transactions for new accounts
- Lifted products over 75lbs, maintained product inventory for daily service operation
- Typed service reports, maintained, and updated customer records
- Adhered to work regulations, rules, and safety guidelines set by the management team and company
- Laid off from my position November 2014
Education
Automotive
Wyotech
Sacramento, CA09-2005
High School Diploma - General Education
Lodi High School
Lodi, CA01.1997
Skills
- Sales transaction processing
- Inventory management
- Customer service
- Multitasking capacity
- Customer support
- Active listening
Timeline
Independent Contractor
Self Employed
05.2022 - Current
Customer Service Representative
Makita Tools
01.2021 - 05.2022
Senior Sales Representative
Summit Racing Equipment
02.2015 - 11.2020
Pest Control Technician
Clark Pest Control
03.2014 - 11.2014
Automotive
Wyotech
High School Diploma - General Education
Lodi High School
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