Kevin Seck
Oklahoma City,OK
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
33
33
years of professional experience
Work History
Assistant Manager of Collections
Tinker Federal Credit Union
Oklahoma City, OK
10.2015 - Current
- Lead team in daily operations to enhance service quality and member satisfaction.
- Facilitated regular meetings to communicate updates, gather feedback, and promote collaboration.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved member satisfaction by addressing and resolving complaints promptly.
- Developed training programs for staff, improving onboarding efficiency and performance consistency.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Coordinated with cross-functional teams to align departmental goals with organizational objectives.
Collections Supervisor
Tinker Federal Credit Union
Oklahoma City, OK
07.2015 - 10.2015
- Mentored team members on best practices for member interactions and dispute resolutions.
- Facilitated training sessions to enhance team skills in negotiation and conflict resolution techniques.
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Maintained a high level of member satisfaction through professional communication and dispute resolution tactics.
Supervisor
Empire Finance
Norman, OK
08.2011 - 04.2015
- Responsible for credit and collections in 12 branches
- Oversaw operational performance to meet objectives
- Enforced company, state and federal regulations
- Evaluated financial transactions
- Audited daily and monthly financial records
- Reconciled cash drawer and checkbook activity
- Reviewed customer loan documents to determine credit worthiness
- Coach, train and mentor 25 employees
- Lead a team in daily assignments of default resolution
- Monitor collection of accounts
- Coach, train and mentor a collection team
- Prepare delinquency reports for the Assistant Manager
- Assist collectors in helping members with default resolution
- Ensure outstanding service to our members
- Performance evaluations
Supervisor
Title Cash of Missouri
Harrisonville, MO
01.2010 - 02.2011
- Responsible for credit and collections in 10 branches
- Oversaw operational performance to meet objectives
- Evaluated financial transactions
- Audited daily and monthly financial records
- Reconciled cash drawer and checkbook activity
- Reviewed customer loan documents to determine credit worthiness
- Coach, train and mentor 20 employees
Supervisor
Security Finance
Grandview, MO
03.1993 - 02.2009
- Responsible for credit and collections in 10-14 branches
- Oversaw operational performance to meet objectives
- Enforced company, state and federal regulations
- Evaluated financial transactions
- Audited daily and monthly financial records
- Reconciled cash drawer and checkbook activity
- Reviewed customer loan documents to determine credit worthiness
- Coach, train and mentor 20-32 employees
Education
Bachelor of Science - Accounting, Business
Northeastern State University
Tahlequah, OKSkills
- Microsoft-Word
- Excel
- Power Point
- Windows
- Outlook
- Adobe
- Drake tax software
- Symitar
- Temenos
Timeline
Assistant Manager of Collections
Tinker Federal Credit Union
10.2015 - Current
Collections Supervisor
Tinker Federal Credit Union
07.2015 - 10.2015
Supervisor
Empire Finance
08.2011 - 04.2015
Supervisor
Title Cash of Missouri
01.2010 - 02.2011
Supervisor
Security Finance
03.1993 - 02.2009
Bachelor of Science - Accounting, Business
Northeastern State University
Honors / Activities
Supervisor of the year 1999, 2000, 2002, Numerous awards- Office of the year, Lowest bad debt, Highest Profit, Lowest delinquency, Lowest slow file, Highest account gain, National Institute on Consumer Credit Management, Four-year letterman, Soccer, Captain of collegiate soccer team, four years