Kevin Shaffer
Total Wine & More
Vacaville,CA
29
years of professional experience
Results-driven Senior Executive / Store Director with expertise in team development and retention strategies. Focused on building strong teams through effective recruitment and cultural enhancement. Skilled in identifying growth opportunities and implementing solutions that drive profitability and set clear objectives.
Work History
Assistant Manager
1 Year 5 Months- Oversaw daily operations to ensure optimal team performance and customer satisfaction.
- Developed training programs for staff, enhancing product knowledge and service efficiency.
- Implemented inventory management systems, reducing stock discrepancies and improving replenishment processes.
- Analyzed sales data to identify trends and drive strategic merchandising decisions.
Store Manager
1 Year 6 Months- Managed profitable operation of retail store, emphasizing recruitment, hiring, training, and development of store associates in operations and merchandising. Maintained high standards of merchandising, placement, signage, and display techniques to create inviting atmosphere for customers.
- Directed daily operations to enhance store performance and customer satisfaction.
- Trained and mentored staff to improve service standards and operational efficiency.
- Developed promotional strategies to maximize sales and inventory turnover.
Store Manager
1 Year 3 Months- Managed merchandising standards for new product launches to enhance customer engagement. Setting up key performance indicators (KPI) goals weekConducted semi-annual performance reviews for a team of 75 employees to align goals and development.s to a team of 75 employees. Recruited, trained, and supervised store employees in a fast-paced environment.
- Led team in achieving sales targets and enhancing customer satisfaction through effective staff training.
- Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
- Implemented visual merchandising strategies that increased store foot traffic and improved product visibility.
Store Manager
4 Years 9 Months- Managed annual sales to achieve business revenue goals. Accountable for all aspects of the business including daily operations, team development, culture, strategy and vision, profitability, financials, recruiting and promotions as well as long-term challenges and trends.
- Led team to exceed sales goals through effective inventory management and customer engagement strategies.
- Implemented training programs enhancing staff performance and service delivery in-store operations.
- Developed promotional displays driving customer interest and increasing foot traffic during peak seasons.
Store Manager
2 Years 7 Months- Led my team to deliver a profitable store business plan, achieved all key metrics, and met or exceeded goals across customer operations, merchandising, product operations, and talent development.
- Oversaw daily operations, ensuring high standards of customer service and store presentation.
- Managed inventory control processes, optimizing stock levels and minimizing shrinkage.
- Led staff training initiatives, fostering a knowledgeable team dedicated to excellence in service.
Store Manager
5 Years 10 Months- As the store manager, my role was to drive a first-class omnichannel experience by promoting a hospitality mentality for all Kohl’s customers and associates. Promoted associate development through implementation of Kohl’s Best Practices, enhancing communication, business analysis, and expense management. Analytical and adaptable in nature, I was able to leverage tools and reports to make sound business decisions.
Executive of Store Operations
12 Years 1 Month- My role as a store operations leader is to influence with a focus on safety, leadership, excellence, self-motivation, problem-solving and teamwork. I foster a “safety first” culture through awareness, training and accountability. I establish myself as an engaging and inclusive leader with ownership for the team’s ability to maximize its productivity, growth and development. Established positive work environment through real-time observation and actionable feedback to enhance team engagement. Executed operational plans efficiently to meet performance and budget goals.
Education
No Degree - Business
High School Diploma
Skills
Customer service
Problem-solving
Client engagement
Operational efficiency
Timeline
Assistant Manager
Total Wine & More
03.2025 - CurrentRead More
Store Manager
Joann Fabric
08.2023 - 02.2025Read More
Store Manager
Michael Kors
05.2022 - 08.2023Read More
Store Manager
Michael’s
08.2017 - 05.2022Read More
Store Manager
Old Navy
01.2015 - 08.2017Read More
Store Manager
Kohls
03.2009 - 01.2015Read More
Executive of Store Operations
Target Stores
02.1997 - 03.2009Read More
Solano Community College
No Degree from Business
Read More
Vacaville High School
High School Diploma
Read More