Kevin Shiplett
Glencoe,OK
Summary
IT professional with solid foundation in providing technical support and resolving IT-related issues. Proven track record of enhancing system performance and delivering effective solutions that align with business needs. Known for collaborative approach and adaptability in dynamic environments, ensuring reliable support and seamless teamwork.
Overview
11
11
years of professional experience
Work History
Information Technology Support Specialist
Stillwater Medical Center
10.2018 - Current
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Streamlined operations with effective management of software licenses, user accounts, and access control.
- Collaborated closely with cross-functional teams to address technology-related challenges impacting other departments within the organization effectively.
- Ensured data security by monitoring systems for potential threats and implementing appropriate countermeasures.
- Contributed to company-wide cost savings by recommending more efficient hardware replacements during system upgrades.
- Boosted productivity through training end-users on the proper use of various applications and tools.
- Reduced downtime for users by providing timely and efficient technical support via phone, email, and in person.
- Provided essential support during major technology rollouts, ensuring smooth transitions with minimal disruption to endusers.
Electronics Sales Associate
Walmart
08.2016 - 01.2019
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Processed credit and debit card payments to complete customer buying experience.
Movie Engineer
Carmike Cinemas
02.2014 - 08.2016
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
- Managed ticket booth operations, ensuring accurate transactions and prompt customer service.
- Trained new employees on company policies and procedures, fostering a productive work environment.
- Performed regular maintenance tasks on theater equipment, prolonging their lifespan and functionality.
- Assisted in creating visually appealing displays of promotional materials for upcoming film releases or special events within the theater lobby area.
- Troubleshot technical issues to maintain high-quality viewing experience.
Education
No Degree - Computer Science
Northern Oklahoma College
Stillwater, OKNo Degree - Network Support Specialist
Meridian Technology Center
Stillwater, OK08-2017
High School Diploma -
Morrison High School
Morrison, OK05-2016
Skills
- Operating system support
- Help desk support
- Hardware installation
- Application support
- Backup management
- Customer service
- Desktop support
- Ticket management
- Service support
Timeline
Information Technology Support Specialist
Stillwater Medical Center
10.2018 - Current
Electronics Sales Associate
Walmart
08.2016 - 01.2019
Movie Engineer
Carmike Cinemas
02.2014 - 08.2016
No Degree - Computer Science
Northern Oklahoma College
No Degree - Network Support Specialist
Meridian Technology Center
High School Diploma -
Morrison High School
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