Kevin Silva
Miami,FL
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Experienced teacher / instructor working helping people achieve their goals.
Overview
8
8
years of professional experience
Work History
Senior of Operations
Natbank
04.2023 - Current
- Mentoring and coaching team members to foster productive and engaging work environment.
- Ensuring compliance with industry regulations and company policies through rigorous audits and evaluations.
- Responsible for performing a variety of duties related to the Wire Transfer, ATM disputes and fraud department.
- Supports routine day-to-day operations of consumer and commercial banking
BUSINESS DEVELOPMENT AND ANALYST
Desjardins Bank
01.2022 - 01.2023
- Performed efficient and productive cooperation with company's stakeholders in understanding their requirements accomplish business needs in most effective way possible.
- Conducted daily, weekly scrum calls/meeting with technology and business team to keep track of project development.
- Responsible for the documentation of issues and suggested solutions intended to improve the project's development.
- Overseen all stages of product creation including design and development.
SOFTWARE INSTRUCTOR
Caledonian
01.2019 - 01.2023
- Plan, prepare, and research lessons to ensure student success
- Adapt teaching methods and instructional materials to meet students vary needs and interest
- Teach Computer Software Applications, Computer Repairs, ESL and QuickBooks
- Providing guidance and advice to students on educational and social matters to further their education and careers goals.
SALES REPRESENTATIVE
Success Telecom
01.2016 - 01.2018
- Searched Potential Clients and negotiated rates & terms
- Responsible for supporting customer-facing presales for fiber optics engagements in Canada
- Selected and trained brand ambassadors
- Establish and maintain professional relationships with customers on a technical level, and act as a trusted advisor with an in-depth knowledge of fiber and wireless networks
- Support customer field engagement: product trials/evaluations, presentation of solutions, training and troubleshooting.
Education
BACHELORS IN BUSINESS ADMINISTRATION -
La Cité Collégiale - School of Business
Ottawa, CanadaFRENCH STUDIES -
Alliance Française
Quito, Ecuador01.2010
Skills
- Strong Customer service experience in sales and event organization
- Collaborating with business owner and partners in the development of project
- Multilingual, 5 years of comprehensive experience working with diverse populations teaching technology and ESL
- Participated on different Digital Banking certifications
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Senior of Operations
Natbank
04.2023 - Current
BUSINESS DEVELOPMENT AND ANALYST
Desjardins Bank
01.2022 - 01.2023
SOFTWARE INSTRUCTOR
Caledonian
01.2019 - 01.2023
SALES REPRESENTATIVE
Success Telecom
01.2016 - 01.2018
BACHELORS IN BUSINESS ADMINISTRATION -
La Cité Collégiale - School of Business
FRENCH STUDIES -
Alliance Française
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