Kevin Simms
Summary
Ambitious and dependable IT Point of Contact Specialist with experience expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored IT deployment and management needs. Professional at successfully communicating complicated concepts clearly and professionally handles wide-ranging questions.
Overview
2
2
years of professional experience
Work History
IT Point of Contact
TSA HQ
Springfield, VA
01.2023 - Current
- Monitored IT inbox for all inquiries.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support
- Created online documentation, such as spreadsheets and word documents, to help employees resolve day-to-day issues.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Ordered all equipment for new employees as well as on-board them.
- Employed firewalls and VPNs to safeguard network security and block unauthorized access.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
Supervisor
Starbucks
Andrews Air Force Base, MD
01.2022 - 01.2023
- Monitor assigned tasks performed by employees, and lead staff in meeting and maintaining productivity and customer service targets.
- Troubleshoot maintenance and repair of equipment to keep retail store equipment at an optimal level.
- Train staff of baristas on program offerings and procedures, and new product promotions.
- Ensure revenue growth by modeling excellent customer service, leading to loyalty and retention.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ06.2022
Associate of Arts - Information Technology
Prince George's Community College
Upper Marlboro, MD05.2017
Skills
- Network Hardware & Software
- Microsoft Office
- Data Management
- Active Directory
- Web Programming
- Database System Management
- Technical Troubleshooting
- Adobe Creative Suite
- Project Planning
- Technical Support and Assistance
- Network Configuration
- Technical Troubleshooting
Security Clearance & Suitability
- Public Trust - Fully Vetted by TSA - January 2023 (Active)
Timeline
IT Point of Contact
TSA HQ
01.2023 - Current
Supervisor
Starbucks
01.2022 - 01.2023
Bachelor of Science - Information Technology
Arizona State University
Associate of Arts - Information Technology
Prince George's Community College
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