Kevin Sisson
Mechanicsville,VA
Summary
An experienced diesel technician, supervisor and department manager with the tools, qualifications and technical ability to perform both basic and advanced diagnostics and repairs on commercial trucks along with managing a safe, productive and profitable commercial truck service depart. A motivated leader with a hands on approach and positive attitude to promote teamwork while also setting clear expectations of company goals and standards. Determined to put the customer first with consistent communication explanation of processes and fairness from beginning to end to set partnerships and overall growth within the company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Manager
Excel Truck Group
Ashland, VA
11.2023 - Current
- Manage day to day operations of a Freightliner and Western Star service department while providing company leadership with sales figures and data sets of department profitability.
- Responsible for the department P&L and reporting budgets on a monthly basis to show achieved goals along with investigating missed opportunities and areas for growth.
- Meet weekly with leadership and department individuals to discuss commitments, issues and milestones to promote safety and sales while discussing hurdles and ideas attempt to reduce lost time and waste.
- Builds relationships with customers, employees and vendors to increase business growth.
- In charge of hiring, disciplining and coaching employees to maintain department staffing requirements and certifications.
- Working directly with the manufacturer to promote the product and handle customer feedback to ensure high satisfaction standards and customer experience.
- Maintain customer satisfaction of 4.7 stars while increasing overall department revenue by 25% for the year of 2024.
Shop Foreman
Excel Truck Group
Glen Allen, VA
07.2022 - 11.2023
- Tasked with assigning technician work orders while maintaining work flow through shop to obtain customer satisfaction
- Tasked with estimating quotes, billing of completed jobs, factory warranty identification for warranty related repairs along with proper coding
- Customer facing on issues found on triage or during repairs to recommend best course of action while providing peace of mind and confidence of our services
- Managing technician time records both on work orders and time cards
- Tasked with monitoring technician efficiency and assisting technicians with issues unable to diagnose before getting factory tech support involved
- Maintaining shop cleanliness, safe and efficient work environment
- Decision making for best course of action on repairs/events that do not go as expected.
Diesel Technician
Excel Truck Group
Chester, VA
06.2018 - 07.2022
- Tasked with diagnosing and repairing Freightliner cab and chassis components both currently supplied and former chassis systems minor to major, Detroit Diesel powertrain and chassis components, non OEM powertrain and Chassis systems including Allison Transmission, Wabco ABS and lane guidance systems, Eaton Fuller and Bendix TPMS Systems
- Proficient in diagnosing and repairing powertrain and vehicle components following manufacturer literature and utilizing technician support when needed outside of troubleshooting
- Skilled in identifying and locating correct harness, circuit part numbers, pin locations of affected electrical and communication faults including J1939 Datalink, Cabins, chassis and powertrain CAN interruptions, vehicle and powertrain harness defects for proper repair and information to aid in efficiency for customer satisfaction and warranty processing
- Tasked with keeping up to date on certifications and proper repair procedures according manufacturer specifications
- Experienced with use of computer based diagnostic software including Diagnostic Link, Cummins Insite, Allison DOC, Caterpillar ET, Wabco, Service Ranger, Bendix and related OEM supplied software
- Proficient with navigation of online services including Parts Pro, EZ Wiring, Tech Lit, DTNA Solutions, OWL, Cummins Quickserve, Allison HUB, Caterpillar SIS
Diesel Technician
B and C Truck Sales
Glen Allen, VA
06.2016 - 06.2018
- Tasked with diagnosing and performing repairs on Western Star chassis and OEM supplied powertrains
- Tasked with performing repairs in certain circumstances outside of shop with limited tools and resources
- Performed DOT and Virginia state inspections that meet both state and federal requirements
- Made repairs and fabricated components using both MIG and ARC welding including installing non OEM body supplier components
Education
Diesel Industrial And Cummins Engine Program
Universal Technical Institute
Exton, PA06.2016
High School Diploma -
Hanover High School
Mechanicsville, VA06.2015
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Conflict resolution
- Trustworthy and honest
- KPI monitoring
- Crew leadership
- Employee supervision
- Work Planning and Prioritization
- New employee hiring
- Service quality management
- Technical troubleshooting
- Service and parts teams management
Certification
- Class A CDL with manual endorsement
- Virginia state safety inspector
- Cummins mid range and heavy duty
- -BETT/QSL/INSITE
- -ISB/C/L CM2150 Engine
- -ISB/C/L CM2250 Engine
- -ISM CM871/ISM CM 876 Engine Combo
- -ISX 11.9 CM 2250
- -ISX 15 CM2250 Engine
- -ISX CM570/870/871 Static Injection Timing
- -ISB, ISL, ISX 12, ISX15 CM2350
- -B6.7, L9, X12, X15 CM2450
- -ISX NOW Engine Overhaul
- Detroit Diesel and Total Truck Care
- -DD Heavy Duty Expert Certification
- -DD Medium Duty Expert Certification
- -Total Truck Care professional certification
- -Freightliner and Western Star Expert certification
- -EPA07 Series 60 Systems Certification
- -DT12 systems certified
- Allison Transmission
- -Allison 1000 through 4000 maintenance certified
- -EPA 608 and 609 Certified
Accomplishments
- Qualified 2021 DTNA Detroit Diesel Technician competition top eight finalist North America, main competition canceled due to Covid-19
Timeline
Service Manager
Excel Truck Group
11.2023 - Current
Shop Foreman
Excel Truck Group
07.2022 - 11.2023
Diesel Technician
Excel Truck Group
06.2018 - 07.2022
Diesel Technician
B and C Truck Sales
06.2016 - 06.2018
Diesel Industrial And Cummins Engine Program
Universal Technical Institute
High School Diploma -
Hanover High School