Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Kevin Smith

Clairton,PA

Summary

Dynamic professional with extensive experience in customer service and team leadership at Clean Express Auto Wash. Proven track record in enhancing customer satisfaction and optimizing operations. Skilled in money handling and conflict resolution, with a strong focus on staff development and achieving sales growth. Committed to fostering a collaborative work environment.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Clean Express Auto Wash
11.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Cultivated a collaborative environment by encouraging teamwork.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
  • Provided information on service options and pricing to assist customer decision-making.
  • Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
  • Maintained cleanliness in customer areas to uphold professional standards.

Delivery Driver

LaserShip
04.2020 - 09.2023
  • Ensured timely delivery of shipments to designated addresses.
  • Ensured timely deliveries through optimal route selection.
  • Elevated customer approval by maintaining prompt and accurate delivery schedules.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Customer Service Representative

CVS Caremark
11.2017 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Addressed customer issues with understanding, leading to enhanced loyalty.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Sanitation Worker

Bakery Barns
09.2015 - 04.2020
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Conducted daily inspections to ensure cleanliness.
  • Disposed of garbage and recycling efficiently.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Prepared cleaning solutions and equipment in accordance with health and safety standards.
  • Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.

Education

High School Diploma -

Clairton Education Center
Clairton, PA
06.2014

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Staff management
  • Goal setting
  • Workload management
  • Conflict resolution
  • Team building
  • Employee scheduling
  • Customer rapport
  • Sales growth
  • Staff development
  • Employee supervision

Timeline

Assistant Manager

Clean Express Auto Wash
11.2023 - Current

Delivery Driver

LaserShip
04.2020 - 09.2023

Customer Service Representative

CVS Caremark
11.2017 - 04.2020

Sanitation Worker

Bakery Barns
09.2015 - 04.2020

High School Diploma -

Clairton Education Center

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