Travel
Kevin Stahl
Service & Engagement Manager
Dallas,TX
Summary
Organized Client and Data Manager with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Service & Engagement Team Leader
Target Corporation
Garland, TX
02.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Fulfillment Team Leader
Target Corporation
Garland, TX
04.2021 - 02.2022
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Product Distribution Manager
STA Travel
Lewisville, TX
02.2004 - 08.2020
- Oversaw quarterly trouble-shooting and auditing reports guaranteeing efficient data transfers.
- Extracted system data, identifying challenges and proposing development solutions.
- Consulted with IT on advancement of DTM, Citrix, built to manage data connectivity between network systems.
- Supervised and trained staff providing leadership and supportive working environment.
- Managed data analysis and reporting process for 4 employees.
Education
Bachelor of Arts - Theatre-Direction
University of Michigan - Ann Arbor
Ann Arbor, MI 08.1996 - 07.1999
Associate of Arts - Theatre
Lansing Community College
Lansing, MI 07.1995 - 02.1999
Skills
Troubleshooting ability
Customer Relationship Management
Testing and evaluation
Complaint resolution
Retail store support
Staff education and training
Interests
Photography
Reading
Timeline
Service & Engagement Team Leader
Target Corporation
02.2022 - Current
Fulfillment Team Leader
Target Corporation
04.2021 - 02.2022
Product Distribution Manager
STA Travel
02.2004 - 08.2020
Bachelor of Arts - Theatre-Direction
University of Michigan - Ann Arbor
08.1996 - 07.1999
Associate of Arts - Theatre
Lansing Community College
07.1995 - 02.1999