Kevin Surpris
Welland,ON
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments, notably with Niagara Region. Excelled in multitasking and customer service, enhancing customer satisfaction and operational efficiency. Demonstrated proficiency in safe food handling and a strong work ethic, contributing significantly to team success and productivity improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Service Worker
Niagara Region
11.2024 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Costumer Service Ambassador
City of Thorold
05.2024 - 09.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Dietary Aide
Royal Rose
05.2022 - 09.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Restocker
Book Depot
07.2021 - 02.2022
Education
Notre Dame College School
Welland Ontario 06.2024
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Attention to detail
- Team oriented
- Productivity and efficiency
- Safe food handling
- Food preparation
- Cash register operation
- Basic mathematics
- Heavy lifting capacity
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- CPR/AED Certification
Additional Information
Experienced in construction
Timeline
Food Service Worker
Niagara Region
11.2024 - Current
Costumer Service Ambassador
City of Thorold
05.2024 - 09.2024
Dietary Aide
Royal Rose
05.2022 - 09.2024
Restocker
Book Depot
07.2021 - 02.2022
Notre Dame College School
Similar Profiles
Denise MurphyDenise Murphy
Acting Administrator at Niagara RegionActing Administrator at Niagara Region
Andrea BirrellAndrea Birrell
Intensive Case Manager at Niagara RegionIntensive Case Manager at Niagara Region
EDWARD IDIAKHOAEDWARD IDIAKHOA
Recuperative Care Support Worker at Niagara RegionRecuperative Care Support Worker at Niagara Region