Jasmin L. Shaw
Baltimore,MD
Summary
Many years of experience within the healthcare field. Able to quickly adapt to new environments and have great communication skills. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Family Service Caseworker
Baltimore City Department Of Social Services
05.2024 - Current
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Reduced recidivism rates through effective case management and personalized support services.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Coordinated vocational training opportunities for clients, leading to increased employment prospects.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Documented client progress and activities in accordance with agency policies and procedures.
Certified Nursing Assistant
John Hopkins Hospital
12.2020 - Current
- Helps patients with direct health care needs, often under supervision of a nurse.
- Work directly with patients and nurses, helping with many physical and complex tasks for patient care.
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Built rapport with patients and families, providing emotional support during difficult times.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Supported needs of 2+ residents under long-term care.
Case Manager
Gaudenzia
09.2023 - 05.2024
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout process of reaching those objectives.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between 20 clients and providers through consistent follow-ups and progress updates.
Case Manager Intern
Compass Health
08.2021 - 09.2023
- Improved client outcomes by conducting comprehensive assessments and developing individualized case plans.
- Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
- Collaborated with multidisciplinary teams to provide comprehensive services tailored to clients'' unique needs.
- Participated in ongoing professional development activities to stay current on best practices in case management.
- Supported program evaluation efforts by gathering data on key performance indicators related to client outcomes.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Enhanced client satisfaction through timely follow-ups and consistent communication, addressing concerns and providing support.
Certified Dialysis Technician
Davita
03.2016 - 03.2023
- Patient Care technicians 1Chronic Kidney Care.
- Maintained healthy personal but professional relationship with staff, patients and families.
- Medically specialized trained in operation of dialysis machines in clinical setting.
- Primary duty includes monitoring patients undergoing dialysis treatment, blood draws, and vital signs.
- Ensuring proper usage of machines and that all patients are safe and secure at all times.
- Adjusting patient's fluids removal rates as required.
- Addressed current symptoms by administering and prescribing medications.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Enhanced customer satisfaction with fast, knowledgeable [Type] service.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
Education
BSW - Science, Social Work
Morgan State University
Baltimore, MD05.2022
Certified Nursing Assistant -
Gandhi Health Care
Pikesville, MD03.2016
Phlebotomy technician certification -
School of Phlebotomy
Baltimore, MD09.2011
HIGH SCHOOL DIPLOMA -
Francis. M. Wood
Baltimore, MD06.2006
Skills
- Needs Assessment
- Regulatory Compliance
- Client Advocacy
- Group Therapy
- Health History Documentation
- Case Management
- Individualized counseling
- Referral Coordination
- Positive Attitude
- Case Needs Assessment
- Organization and Multitasking
- Treatment Planning
- Case Planning
- Data Entry and Analysis
- Case Documentation
- Home Visits and Inspections
Certification
BSW Social Work
Certified Nursing Assistant
ADT Alcohol and Drug Trainee
Phlebotomy
CPR & First Aide
Timeline
Family Service Caseworker
Baltimore City Department Of Social Services
05.2024 - Current
Case Manager
Gaudenzia
09.2023 - 05.2024
Case Manager Intern
Compass Health
08.2021 - 09.2023
Certified Nursing Assistant
John Hopkins Hospital
12.2020 - Current
Certified Dialysis Technician
Davita
03.2016 - 03.2023
BSW - Science, Social Work
Morgan State University
Certified Nursing Assistant -
Gandhi Health Care
Phlebotomy technician certification -
School of Phlebotomy
HIGH SCHOOL DIPLOMA -
Francis. M. Wood
BSW Social Work
Certified Nursing Assistant
ADT Alcohol and Drug Trainee
Phlebotomy
CPR & First Aide
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