Kevin Tran
Houston,TX
Summary
Hardworking employee with 6+ years of customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Caterpillar
Houston, TX
02.2022 - Current
- Answered customer inquiries and provided accurate information
regarding products and services. - Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Vaccine Event Coordinator
Keystaff (Contracted)
01.2020 - 01.2022
- As a Vaccine Event Coordinator, I collaborate with technical experts, project leads and project managers in planning, creating, and managing operation schedules
- A notable aspect of the position is suggesting corrective actions to keep the handling on scope and time; which entails working closely with others in linking critical activities across a schedule to maintain client satisfaction.
- Collaborated with clients to identify their needs and expectations arriving at the appointment.
Window Cleaning
US Window Cleaning
02.2017 - 12.2019
- As a window cleaning specialist, I communicate and facilitate meetings between clients and vendors to ensure that projects are created seamlessly during the planning and management process of the project on hand
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Highschool Diploma -
Westfield Highschool
Skills
- Warehouse Organization
- Forklift Operation
- Filing and data archiving
- Data accuracy
- Inbound and Outbound Calling
- Data Entry
- Appointment Scheduling
Accomplishments
- Graduated with 4.0 GPA with Honors and ranked 14th in my class.
- 1st Place in Chevron Engineering competition.
- JROTC cadet and Football player.
Timeline
Customer Service Representative
Caterpillar
02.2022 - Current
Vaccine Event Coordinator
Keystaff (Contracted)
01.2020 - 01.2022
Window Cleaning
US Window Cleaning
02.2017 - 12.2019
Highschool Diploma -
Westfield Highschool
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