Kevin Urbina
Arlington,TX
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Mr.Chopsticks
Denton, TX
02.2023 - Current
- Upsold high-profit items such as appetizers and mixed drinks to increase bills up to 40% per entrée.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner for up to 20 costumers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
HVAC Assistant
Self-employeed
Dallas, TX
01.2013 - 01.2018
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Joined pipes or tubing to refrigerant and water sources to form complete circuit.
- Lubricated shafts and bearings to protect from moisture and corrosion.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
Education
BBA - Finance
University of North Texas
Denton, TX05.2025
Skills
- Spanish/ Native
- Excel (Competent)
- Tableau (Beginner)
- SolidWorks (Proficient)
- Business Communication
- Order Management
- Order Accuracy
- POS System Operation
Certification
Tips for Writing Business Emails (LinkedIn Certificate)
Super Store (Tableau Project) - Created Dashboard to better understand profit & loss by region, product, and returns
Timeline
Wait Staff Member
Mr.Chopsticks
02.2023 - Current
HVAC Assistant
Self-employeed
01.2013 - 01.2018
BBA - Finance
University of North Texas