Kevin Waldon
Bessemer
Summary
Detail-oriented professional skilled in multitasking and planning. Known for effective inventory control and logistics coordination, contributing to seamless rental operations and exceeding customer expectations.
Overview
17
17
years of professional experience
Work History
Rental Coordinator
Forklift Systems
132 West Park Drive
03.2024 - Current
- Coordinated rental agreements and maintained accurate inventory records for equipment availability.
- Assisted customers with inquiries, providing exceptional service and support throughout rental process.
- Scheduled equipment deliveries and pickups, ensuring timely service to clients across multiple locations.
- Collaborated with team members to optimize rental operations and improve overall efficiency.
- Coordinated logistics for delivery and pick-up of rental equipment, ensuring smooth operations and customer satisfaction.
- Managed inventory control, maintaining accurate records of equipment availability for effective rental coordination.
Rental Coordinator/ Dispatcher
H & E Equipment
McCalla, AL
12.2023 - 12.2024
- Coordinated rental operations, ensuring timely equipment availability and customer satisfaction.
- Managed inventory controls, tracking equipment status and optimizing asset utilization.
- Facilitated communication between clients and technicians to resolve issues promptly.
- Streamlined rental processes, enhancing workflow efficiency and reducing turnaround times.
- Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
- Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
- Enhanced customer satisfaction through timely communication and attention to detail in coordinating rentals.
- Conducted regular inventory audits to ensure accurate record-keeping and prevent potential shortages or overstock situations.
CSR / Dispatcher / Safety Coordinator
Sunbelt Rentals Pump & Power
Birmingham, AL
11.2018 - 11.2022
- Resolved customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Managed order processing and scheduling for rental equipment, optimizing resource allocation.
- Trained new staff on company policies and customer service protocols, fostering team efficiency.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
Parts Coordinator
Craneworks
Birmingham, AL
01.2016 - 11.2018
- Coordinated parts inventory management to ensure timely availability of components for operational needs.
- Streamlined ordering processes, enhancing efficiency and reducing lead times for part acquisitions.
- Collaborated with cross-functional teams to resolve parts discrepancies and improve overall supply chain performance.
- Implemented tracking systems to monitor parts usage, contributing to better forecasting and inventory control.
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Conducted regular inventory audits to maintain appropriate stock levels and prevent shortages.
- Resolved any discrepancies between purchase orders and received shipments promptly, improving supplier relations.
- Adhered strictly to company''s safety protocols when handling hazardous materials or heavy equipment effectively mitigating risk factors.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
CSR/Dispatcher
Sunbelt Rentals Pump & Power
Birmingham, AL
05.2009 - 2016
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in processing sales transactions accurately and efficiently to enhance customer satisfaction.
- Collaborated with team members to maintain product knowledge and improve service delivery.
- Executed daily operational tasks, ensuring adherence to safety protocols and company policies.
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Contributed to team objectives in fast-paced environment.
- Responded to customer inquiries, ensuring accurate and timely information delivery.
- Resolved service issues by troubleshooting equipment and coordinating with technical teams.
Education
High School Diploma -
Hueytown High School / Brooklane Baptist Academy
Hueytown, AL1993
Skills
- Multitasking proficiency
- Scheduling and planning
- Client relationship building
- Office management
Timeline
Rental Coordinator
Forklift Systems
03.2024 - Current
Rental Coordinator/ Dispatcher
H & E Equipment
12.2023 - 12.2024
CSR / Dispatcher / Safety Coordinator
Sunbelt Rentals Pump & Power
11.2018 - 11.2022
Parts Coordinator
Craneworks
01.2016 - 11.2018
CSR/Dispatcher
Sunbelt Rentals Pump & Power
05.2009 - 2016
High School Diploma -
Hueytown High School / Brooklane Baptist Academy