Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Hi, I’m

Kevin Ward

Columbus,GA
Kevin Ward

Summary

Accomplished Sales Manager with a proven track record at Opelika Ford, enhancing client satisfaction and boosting sales through strategic planning and effective team leadership. Skilled in relationship building and sales strategy development, I excel in staff management and motivational coaching, significantly improving sales performance and client loyalty.

Overview

21
years of professional experience
1
Certification

Work History

Opelika Ford

Sales Manager
08.2014 - 12.2017

Job overview

  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

TitleMax

Branch Operations Manager
01.2011 - 06.2014

Job overview

  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.

Security Finance, Financial Services

Branch Manager
01.1997 - 05.2004

Job overview

  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Education

Kendrick High School
Columbus, GA

Diploma from General Curriculum
06.1974

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Motivational Skills
  • Verbal and written communication
  • Product Knowledge
  • Sales expertise
  • Sales Presentations
  • Client Relationship Management
  • Sales strategy development
  • Strategic Planning
  • Sales Planning
  • Sales process
  • Sales operation
  • Goal Setting
  • Account Management
  • Rapport and relationship building

Accomplishments

I have always excelled in anything I put my hands on. I have raised two boys and stood over both of them in their untimely deaths. My wife and I both have single handley raised their children. I am a veteran who was honorably discharged after 9 years of service with the Army

Affiliations

  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Freemason

Certification

  • CSP - Certified Sales Professional
  • CPSP - Certified Professional Sales Person

Timeline

Sales Manager

Opelika Ford
08.2014 - 12.2017

Branch Operations Manager

TitleMax
01.2011 - 06.2014

Branch Manager

Security Finance, Financial Services
01.1997 - 05.2004

Kendrick High School

Diploma from General Curriculum

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Kevin Ward