Kevin Ward

Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

• Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.

• Communicated with clients to understand property needs and preferences.

• Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.

• Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.

• Reviewed market research data and changed sales plans accordingly.
• Maintained connections with clients to encourage repeat business and referrals.

• Advertised client properties through websites, social media, and real estate guides.

• Developed and maintained relationships with clients through networking, postcards, and cold calling.

• Highest listing volume per single agent for May 2019 at HomeSmart Professionals Real Estate.

• Successful closed over 7 million dollars in Gross Sales.

Installer Description

• Responsible for the installation of stone countertops in commerical and residential settings.
• Able to lift over 100lbs on a daily basis.
• Due to the weight and fragility of stone, it requires careful handling and planning
• This job involves heavy lifting, precision, and attention to detail to ensure that the finished product is aesthetically pleasing.
• Develop relationships with customers to provide a smooth project and seek future business.

Supervisor Description

• Oversaw daily operations of the shop, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

• Review Land records from country searches in order to deliver an accurate and professional report to clients.
• Extensive search review in order to later issue a title insurance policy to clients. Abstracting, title examination, and reporting out chain of title issues, legal description issues, and any liens or claims.
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.

• Primary Point of Communication between Linear's clients and its operations. Answering 100 calls a day average while also balancing emails.
• Understanding the knowledge of the entire closing process in order to help limit calls being sent to the floor departments.
• Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
• Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
• Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
• Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues.
• Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
• Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.

• Although I focused on Post Closing I do have experience during this time frame on recording, closing, curative, title review, policy review, mortgage and lien releases, title clearance and call center
• Maintain excellent client satisfaction through proactive communication and quality service. Review signed closing documents for accuracy after closings. Responding to all incoming emails and communicate to buyers/sellers/ clients anything needed in order to complete disbursement.
• Supported sales teams in addressing client needs following loan closure, fostering positive relationships and encouraging repeat business.
• Reduced errors in loan documents by conducting thorough reviews prior to submission.
• Contributed to the development of new policies and procedures aimed at improving overall post-closing operations within the company.
• Assisted in resolving outstanding issues with underwriting teams, ensuring complete resolution before finalizing loan closures.
• Expedited funding disbursements by effectively coordinating with escrow agents and attorneys.
• Streamlined post-closing processes by implementing efficient document management strategies.
• Communicated proactively with clients to address concerns or answer questions related to their loans after closing.