Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kevin Warner

Williamson,USA

Summary

Self-starter with strong independent work ethic, as well as the ability to work successfully in a team environment. Experience collaborating with all levels of management. I am seeking a position within an environment where my skills and loyalty will be rewarded with career advancement and guidance. Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.

Overview

21
21
years of professional experience

Work History

Service Advisor

CAMPBELLS LAWN EQUIPMENT
Forest Park, USA
03.2013 - 11.2024
  • Managed sales of machines and parts to achieve revenue targets.
  • Assisted customers in researching parts and identifying suitable alternatives.
  • Oversaw equipment service lifecycle from check-in to check-out.
  • Contacted customers for repair approvals on non-warrantable machines.
  • Maintained thorough knowledge of products, applications, warranties, and procedures.
  • Completed manufacturer training and online courses to enhance expertise.
  • Collaborated with manufacturers to secure warranty coverage for customers.
  • Provided tailored product recommendations to meet customer expectations.

Technician

SERVICE MASTER CLEAN
Hampton, USA
09.2007 - 03.2008
  • Assisted in residential and commercial carpet cleaning, water, sewage, and fire restoration
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Completed scheduled appointments on time to drive quality service.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Provided excellent customer service during every journey.
  • Ensured that customer service standards were met by providing excellent customer service skills.

Field Supervisor

D.H. GRIFFIN WRECKING CO. INC
Greensboro, USA
12.2005 - 06.2007
  • Supervised and coordinated daily activities of field personnel for project efficiency.
  • Organized resources such as equipment, materials, and personnel to meet project goals.
  • Assisted with the operation of heavy equipment when needed to enhance debris disposal processes.
  • Monitored project progress against established timelines and budgets.
  • Coordinated with vendors, suppliers in order to procure necessary supplies or services required for successful completion of assigned tasks, projects.
  • Assigned duties to field personnel according to their qualifications or experience level.
  • Developed successful resolutions for issues that arose during field operations.
  • Ensured compliance with safety protocols for field personnel during all operations.

Class B Mechanic

MAIL CONTRACTORS OF AMERICA, INC.
Atlanta, USA
05.2005 - 08.2005
  • Facilitated engine teardown processes to ensure efficient maintenance operations.
  • Installed new or repaired parts in vehicles using hand tools and power tools.
  • Followed safety procedures when operating shop machinery such as hoists and lifts.
  • Maintained a clean work area at all times while adhering to safety regulations.
  • Performed routine maintenance on fleet trucks, including oil changes and brake replacements.
  • Executed clutch and transmission replacements to enhance vehicle performance.

Laborer

EXPRESS PERSONNEL SERVICES FOR CATERPILLAR
McDonough, USA
02.2004 - 03.2005
  • Executed assembly line tasks with precision and efficiency.
  • Prepared rear flywheel housings, ensuring readiness for installation.
  • Conducted oil, fuel, and water pressure tests on diesel engines for various applications.
  • Installed wire harnesses.
  • Assisted in new engine tests to ensure proper readiness before shipping.
  • Worked with team members to ensure efficient workflow throughout the day.

Education

GED -

GRIFFIN HIGH SCHOOL
Griffin, GA
08.2002

Skills

  • Microsoft Office Suite
  • Forklift operation
  • Lawn mower maintenance
  • Hand tool proficiency
  • Heavy equipment operation
  • Active driver's license
  • Customer service
  • Parts ordering
  • Time management
  • Excellent communication
  • Sales expertise
  • Listening skills
  • Multitasking and organization

References

References available upon request.

Timeline

Service Advisor

CAMPBELLS LAWN EQUIPMENT
03.2013 - 11.2024

Technician

SERVICE MASTER CLEAN
09.2007 - 03.2008

Field Supervisor

D.H. GRIFFIN WRECKING CO. INC
12.2005 - 06.2007

Class B Mechanic

MAIL CONTRACTORS OF AMERICA, INC.
05.2005 - 08.2005

Laborer

EXPRESS PERSONNEL SERVICES FOR CATERPILLAR
02.2004 - 03.2005

GED -

GRIFFIN HIGH SCHOOL

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