KEVIN WILKERSON
Carlisle,PA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
27
27
years of professional experience
Work History
Freight Operations Supervisor
XPO
09.2024 - Current
- Oversaw daily freight operations, ensuring compliance with safety regulations and operational guidelines.
- Managed transportation logistics, optimizing routes for timely delivery and reduced costs.
- Coordinated cross-functional teams to streamline processes and improve service levels.
- Trained and mentored staff on best practices in freight handling and customer service.
- Conducted regular meetings with staff members to discuss progress updates, challenges faced in daily operations along with possible solutions for continuous improvement efforts.
- Maintained a safe work environment through strict adherence to safety protocols and regular inspections of equipment and facilities.
Solutions Specialist
Old Dominion Freight Line
06.2023 - 08.2024
- Negotiate contracts with vendors to achieve cost savings objectives
- Generate new leads through cold calling, networking and referrals
- Monitor competitor activity and keep abreast of market conditions
- Respond promptly to customer queries to increase overall satisfaction.
Safety and Claims Manager
Old Dominion Freight Line
12.2022 - 05.2023
- Launched the S.H.I.E.L.D program in HAR to put a focus on working safely
- Manage a detail oriented program to achieve a lower injury rate
- Maximized staff claim investigation capabilities with technical guidance for resolutions
- Oversaw operation of claims production to verify correct protocol adherence.
Inbound Operations Manager
Old Dominion Freight Line
07.2021 - 12.2022
- Provided efficient and courteous service to customers at all times
- Responded quickly to meet customer needs and resolve problems
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Identified ways to improve efficiency in operations and implemented process changes.
Claims Prevention Supervisor
Old Dominion Freight Line
03.2021 - 07.2021
- Worked with coworkers to achieve claims goal
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Skilled in using various software applications and programs including, Office and Adobe Creative Suite
- Managed and coordinated multiple projects while ensuring timely completion.
Outbound Supervisor
Old Dominion Freight Line
09.2019 - 03.2021
- Demonstrated excellent communication skills while remaining personable
- Troubleshot minor problems and reported larger technical issues
- Participated in ongoing training to enhance own job skills and knowledge.
Transportation Manager
Norfolk Southern Railroad
06.2012 - 07.2019
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
Freight Handler
Federal Express National LTL, Harrisburg
06.2004 - 06.2008
- Inspected freight for damages prior to loading or unloading.
- Received, sorted and distributed packages within the warehouse facility.
- Loaded and unloaded freight from delivery trucks using forklifts and pallet jacks.
- Resolved issues relating to damaged or lost freight quickly and efficiently.
Emergency Actions Controller
United States Air Force
07.1998 - 10.2003
- Responsible for efficient notification to Base agencies of wartime practices to include both real time and training exercise
- My responsibilities included: Becoming Dorm Chief in Basic Training, responsible for all duties in a dorm of 60 Airmen
- Named squadron representative for ergonomic fitness evaluation in a squadron of 500 Airmen
- Deployed to Prince Sultan Air Base in Saudi Arabia, September 19,in support of Iraqi Freedom
- Operating command duties in Kunsan Air Base in the Republic of Korea, South Korea for fighter aircraft.
Education
Bachelor's - Management
Howard University
01.2012
Skills
- Problem solving
- Active listening
- Conflict resolution
- Time management
- Organizational skills
- Supply chain coordination
Timeline
Freight Operations Supervisor
XPO
09.2024 - Current
Solutions Specialist
Old Dominion Freight Line
06.2023 - 08.2024
Safety and Claims Manager
Old Dominion Freight Line
12.2022 - 05.2023
Inbound Operations Manager
Old Dominion Freight Line
07.2021 - 12.2022
Claims Prevention Supervisor
Old Dominion Freight Line
03.2021 - 07.2021
Outbound Supervisor
Old Dominion Freight Line
09.2019 - 03.2021
Transportation Manager
Norfolk Southern Railroad
06.2012 - 07.2019
Freight Handler
Federal Express National LTL, Harrisburg
06.2004 - 06.2008
Emergency Actions Controller
United States Air Force
07.1998 - 10.2003
Bachelor's - Management
Howard University
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