Austin Hardy
Norton Shores
Summary
Young but experienced Driver Sales Representative with XPO, recognized for enhancing route efficiency and building strong client relations. Expert in safe driving practices and vehicle maintenance, consistently delivering products on time. Proven problem-solver, adept at resolving customer issues and training new drivers, ensuring operational excellence and high satisfaction levels. I am always looking to learn and acquire new skills to help move the company forward.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Driver Sales Representative
XPO
02.2018 - Current
- Delivered products to customers efficiently, ensuring timely and safe transportation.
- Built strong customer relationships through exceptional service and communication.
- Assisted in training new drivers on safety protocols and operational procedures.
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Improved route efficiency by utilizing GPS technology and adjusting plans based on real-time traffic conditions. While still staying on truck routes.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Quickly and safely operate a fork lift to load and unload customers freight damage free.
Apprentice Sheet Metal Worker
Bauer Sheet Metal & Fabricating
03.2017 - 12.2017
- Fabricated and assembled sheet metal components according to blueprints and specifications.
- Operated various tools, including shears, brakes, and welders, to complete projects.
- Assisted in quality control by inspecting finished products for accuracy and adherence to standards.
- Collaborated with team members to streamline workflows and improve efficiency in production processes.
- Expanded skillset through active participation in ongoing apprenticeship training sessions and workshops
- Primed and painted products quickly while still maintaining quality and not wasting material
- Operated boom lifts and forklifts, among other equipment, when the job required it.
Merchandiser
Mondelez International
2016 - 03.2017
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Stocked shelves while monitoring expiration dates to make sure all of the products were fresh for customers.
Sales Associate
Dick's Sporting Goods
2014 - 2016
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and effective product displays.
- Trained new associates on customer service protocols and operational procedures.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Science -
Kalamazoo College
Kalamazoo, MIAssociate of Science -
Muskegon Community College
Muskegon, MI2016
Skills
- Safe driving practices
- Vehicle maintenance
- Reliability and punctuality
- Route planning expertise
- Load securing
- Issue resolution
- Client relations
- Route management
Certification
Class A CDL and all endorsements
Fork lift certification
Boom lift
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Driver Sales Representative
XPO
02.2018 - Current
Apprentice Sheet Metal Worker
Bauer Sheet Metal & Fabricating
03.2017 - 12.2017
Merchandiser
Mondelez International
2016 - 03.2017
Sales Associate
Dick's Sporting Goods
2014 - 2016
Associate of Science -
Kalamazoo College
Associate of Science -
Muskegon Community College