kevin wilson
Miami,FL
Summary
A highly successful Fixing Machine Operator with 4 years of experience developing and implementing customer service programs, CRM systems, and telephony platforms aimed at retaining customers and improving the customer experience. I have a proven ability to lead teams in the quest to deliver excellent service and develop knowledge and skills using effective communication styles and journey-mapping techniques.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Fast and Reliable
Miami, FL
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Fixing Machine Operator
Impel Consulting
Miami, FL
08.2022 - 01.2023
- Utilized a variety of tools to assemble and disassemble machines
- Followed all company policies and procedures while on the job
- Utilized problem-solving skills to troubleshoot and resolve machine issues
- Ensured all machines were in compliance with safety standards and regulations
- Assisted in the training of new employees on the use of machines
Handy Worker
Ground work
06.2021 - 06.2022
- Replaced and repaired siding, windows, and other exterior features
- Proficient in performing minor concrete repairs, such as patching and leveling
- Installed and serviced plumbing fixtures and appliances
- Maintained and repaired exterior siding, roofing, and gutters
Education
GED -
Miami Jackson Senior High school
Miami, FL06.2008
Skills
- Lifting
- Large Forklift Operator
- Work Well Under Pressure
- Heavy Equipment Operator
- Operating Tools
- Customer Services
Timeline
Customer Service Representative
Fast and Reliable
05.2023 - Current
Fixing Machine Operator
Impel Consulting
08.2022 - 01.2023
Handy Worker
Ground work
06.2021 - 06.2022
GED -
Miami Jackson Senior High school