Michael Brown
Indianapolis,IN
Summary
I am seeking employment with a company where I can use my talents and skills to grow and expand the company. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dail America
01.2020 - 05.2024
- Was responsible for answering customer inquiries, upselling products & services, identifying & resolving customer issues, and documenting all customer information and communications.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
Forklift Operator
Clarks white glove delivery
01.2019 - 12.2020
- Operated a forklift in stock inventory for the entire warehouse
- Prepped and loaded for trucks to deliver high ticket items.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
Delivery Driver Helper
carful way movers
01.2018 - 12.2019
- Assisted the UPS Driver deliver & receive packages up to 75lbs unassisted at a brisk pace
- Ensured customer's satisfaction, upheld a high level of safety & maintained professional conduct at all times
- Organized packages by SLIC#, Zip Code, Street, and Address
- Loaded and unloaded (Trailers, Postal Annex etc.)
- Logged manifests for business pick-ups and drop-offs
- Operated the DIAD III & IV systems (Data Entry).
- Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
- Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
Heavy Equipment Operator
CTL
03.2017 - 12.2018
- Operated bulldozers, forklifts, backhoes, dump trucks, cargo trucks, and hydraulic truck cranes
- Assisted in the construction of structures, including bridges, roads, and buildings.
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
Lovely lines
Lovely Lines of Landscaping
01.2012 - 01.2016
- Landscaper & Management Team
- Mowed lawn either by hand or using a riding lawnmower
- Cut lawn using hand, power or riding mower and trim and edge around walks, flower beds, and walls
- Planted flowers, grass, shrubs, and bushes
- Used leaf blower to remove unwanted leaves from lawn during fall seasons
- Shoveled snow from walkways, driveways, streets, and businesses.
- Established strong relationships with clients, providing exceptional support throughout the entire project lifecycle.
- Continuously updated knowledge on industry trends, ensuring alignment with current best practices in liner operations.
- Contributed to revenue growth by identifying opportunities for upselling and cross-selling of liner products and services.
Truck Assistant
HHGregg Delivery
04.2010 - 08.2012
- Used forklift to load heavy appliances such as refrigerators, washers, dryers, etc
- Oversaw the inventory of trucks
- Traveled state-wide installing and delivering household appliances
- Took service calls to replace household appliances.
- Maintained a clean and organized truck cabin, ensuring a safe and efficient work environment.
- Supported warehouse operations as needed, performing tasks such as stocking shelves or organizing inventory for easier access during loading/unloading procedures.
- Ensured prompt reporting of any delays or issues encountered en route, allowing timely resolution of potential problems.
Crew Member
AmeriCorps & National Civilian Community - Corps
02.2008 - 03.2009
- Performed vehicle safety and upkeep
- Built household fixtures
- Constructed houses from the ground on up.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Business Management
IUPUI
Indianapolis, IN05.2026
GED - General Studies
Hoosier Youth Challenge Academy
Edinburgh, IN06.2008
Skills
- Lifting
- PCR (Polymerase Chain Reaction) Training
- TEAM BUILDING (Less than 1 year)
- Forklift
- Management Roles & Responsibilities
- Supervisory Skills
- TRAINING (Less than 1 year)
- Disasters Training
- Moving
- Heavy Equipment Operation
- Issue Resolution
- Delivery Driver Experience
- Flexo press
- Team Building
- Concrete Finishing
- Hazmat
- Landscape Maintenance
- Lawn Care
- Stress Management Training
- Forms Training
- Manufacturing
- Construction
- PCR (Less than 1 year)
- Member Development Training
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Problem Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Professional telephone demeanor
- Call Center Operations
- Team Development
- Microsoft PowerPoint
- Quality Control
- Dispute Resolution
- Product Sales
- Shipping and Logistics
- Project management abilities
- CRM Software
- Warehousing functions
Certification
- Forklift Certification
- Driver's License
Timeline
Customer Service Representative
Dail America
01.2020 - 05.2024
Forklift Operator
Clarks white glove delivery
01.2019 - 12.2020
Delivery Driver Helper
carful way movers
01.2018 - 12.2019
Heavy Equipment Operator
CTL
03.2017 - 12.2018
Lovely lines
Lovely Lines of Landscaping
01.2012 - 01.2016
Truck Assistant
HHGregg Delivery
04.2010 - 08.2012
Crew Member
AmeriCorps & National Civilian Community - Corps
02.2008 - 03.2009
Business Management
IUPUI
GED - General Studies
Hoosier Youth Challenge Academy