Kevin Wyan
London,KY
Summary
Hardworking and motivated with over 10 years of experience in customer service industry. Maintaining good relations with customers and staff. Continuously brings a positive and uplifting attitude on a daily basis. Takes pride in job they are doing and does it to the best ability.
Overview
11
11
years of professional experience
Work History
Manager
Domino’s
Corbin, KY
10.2021 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Coached, mentored and trained team members in order to improve their job performance.
Customer Service Representative
Senture
London, KY
04.2018 - 11.2019
- Set up and activated customer accounts.
- Upheld privacy and security requirements for customer information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted military members and and families move medical records and change doctors from base to base.
Associate Manager
Cracker Barrell Old Country Store
London, KY
04.2013 - 05.2018
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education
Bachelor of Science - Secondary Education
Asbury University
Wilmore, KYSkills
- Excellent customer service skills
- Great ability to multitask
- Very organized to maintain efficiency
- Stays calm and composed in stressful environments
- Self-efficient
Timeline
Manager
Domino’s
10.2021 - Current
Customer Service Representative
Senture
04.2018 - 11.2019
Associate Manager
Cracker Barrell Old Country Store
04.2013 - 05.2018
Bachelor of Science - Secondary Education
Asbury University
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