Kevin Zambrano
4414 80th St
Summary
Dynamic Assistant Manager at Sonic Drive-In with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and money handling, I effectively resolved customer complaints and optimized staff schedules, fostering a positive work environment while ensuring compliance with health regulations.
Aside from management i've shown to work much harder than fellow employees staying true to the rules laid out before me .
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sonic Drive in
Lubbock Tx
01.2021 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Assisted in training new team members on operational procedures and safety standards.
- Managed inventory levels, ensuring availability of supplies for peak service periods.
- Coordinated schedules to optimize staff coverage during busy hours and events.
- Implemented best practices for food safety and cleanliness in compliance with health regulations.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Coronado Highschool
Lubbock, TX05.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Sales growth
Timeline
Assistant Manager
Sonic Drive in
01.2021 - Current
High School Diploma -
Coronado Highschool