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Customer service is where I find my self excelling the best. I go above in beyond for customer satisfaction, and I understand how important customer satisfaction is to any business. I understand that satisfying the customer is our main Objective while working in the customer service industry. Rather it’s the food industry , front desk representative , or behind the counter ,Our goal should remain the same.

Behavioral health and Secuirty is one of my desired field of interest. I am seeking a profession, that will allow me to display and improve my interpersonal and human relations skills. While having a positive impact to improve the lives of those in crisis. I am certified in CPR & home care assistance. I’m also a licensed commission level 2 officer.

I am an excellent employee where ever I work because the ability to work and perform is a blessing , that not everyone is able to have. I collaborate well with others. My leadership abilities are excellent. I first became a manger at the age 17 at Popeyes on Broadway st in garland Texas , along with being a key holder at dollar general in pleak Texas. I'm self-disciplined because I spent all four years of high school in rotc. I'm open to trying new things and have a lot of talents.
 As a college student, I'm searching for a flexible/ full time work. I have good communication skills and a quick learning curve. I move with intention. I collaborate well with others. My leadership abilities are excellent. I'm self-disciplined because I spent all four years of high school in rotc. I'm open to trying new things and have a lot of talents. I’m majoring in business management because there’s nothing better then having your very own business. I plan to learn the ins and outs of manufacturing and conducting your own business.

HIGHGLIGHTS OF QUALIFICATIONS Over 23 years of experience working within the customer service and hospitality Strong communication and interpersonal skills ability to establish and maintain relationships with customers and staff Ability to prioritize tasks and meet deadlines Computer proficiency in Microsoft Word, Excel, Internet and Email applications

  High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
  Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
  Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
  Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.

 I am a qualified Operations Professional with 8+ years of experience, most recently as a Director of Operations for a large Financial Company. I am task-driven with substantial expertise in creating Standard Operating Procedures and Protocols to create efficiency in the workplace. I am adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organizational levels. Core knowledge & Skills ¨ Client Satisfaction & Retention ¨ Product Knowledge & Expertise ¨ Relationship Management ¨ Technical Proficiency ¨ Project Management ¨ Risk Analysis/Management ¨ Digital Literacy ¨ Personnel Training & Development ¨ Budget Management ¨ Event Planning ¨ Negotiator ¨ Cost Control /Margin Improvement ¨ Team Leadership ¨ Operation Management ¨ Marketing & Advertising Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. 

Kevin Zhang

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Chipotle- Floor Manager

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Bachelor of Science - Business Administration Concentration Management

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Chipotle- Floor Manager

Bachelor of Science - Business Administration Concentration Management

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