Kevine Boyd
Houston,Texas
Summary
Proven Customer Service Representative at Walmart, adept in problem-solving and active listening, enhanced customer loyalty through empathetic conflict resolution and efficient handling of escalated calls. Specialized in customer relations and staff training, significantly contributing to a positive and results-driven team environment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
12.2020 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate - Medical Assistant
Fortis College
Houston, TX03.2025
High School Diploma -
Cyfair High School
22602 Northwest Fwy, Cypress, TX 7742905.2019
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Appointment Scheduling
Staff Training
Timeline
Customer Service Representative
Walmart
12.2020 - 06.2023
Certificate - Medical Assistant
Fortis College
High School Diploma -
Cyfair High School
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