KEVIN E ORR
Sr. Director Of Operations
Olive Branch,MS
Summary
SENIOR LEVEL OPERATIONS EXECUTIVE SUMMARY
Dynamic and innovative senior level corporate executive equipped with a wealth of experience in achieving operational success. Possessing a progressive aptitude for business process mapping, organizational change management, strategic planning, and compliance. Acting as a major contributor and driver of revenue within various organizations. Skilled in people development, with a passion for conceptualizing strategic direction and developing tactical business plans to stimulate growth.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Site Leader/Asst. GM/Sr. Ops Manager
Amazon, Inc
Olive Branch, MS
05.2021 - Current
- Served as Interim General Manager for 4 months, creating culture of success. Led all areas of facility to include safety, facilities maintenance, inventory control, and financial accounting
- Own and deliver Operational budget for functional business units, including safety, productivity, financial planning, labor planning, and operational goals
- Responsible for providing strategic level, long-term planning, rate forecasting, and peak season planning
- Reestablished and managed Return-to-Vendor aspect of business to include, inspections, restocking, and damages
- Championed strategic projects that have total building and network-wide impact. Improved packing efficiency by 25% by redesign of packing area.
- Collaborate with cross-functional leaders and teams to share process improvements and drive efficiencies and cost-savings
- Developed high-performing work team through effective hiring, retention, training, evaluation, and development
- Created initiatives that engaged all levels of organization to remove waste from operations processes, employing Lean/Six Sigma Practices
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Senior Director of Operations
Golden Hippo/Golden Bolt
Memphis, TN
04.2020 - 05.2021
- Full P&L responsibilities for multi-site operation (Memphis, TN and Chatsworth, CA) with operational budget of $50M for each site
- Successfully reshaped organizational culture. Created environment of success through measurable KPI's and data-driven results for multi-site E-commerce Operations
- Established Safety-First Workplace by creating fully functional Safety and Security protocols that focused on Employee Safety and Continuous Training.
- Developed Companies' COVID Safety Protocols that included automated Temperature Scanning and COVID Leave Policy
- Reduced Labor Cost by $100K within 7 months through utilization of LEAN Principles, development of SOP's and improved onboarding and training program
- Championed evaluation and procurement of new Warehouse Management System, designed to create and ROI of $1M in year one
- Evaluated, recruited, and trained high-performing leadership teams. Improved efficiencies by 40% within 7 months
- Converted 60% of contingent labor force to FTE status to better position operations for long-term success
- Sr. Advisor to VP of Operations on strategic and budgetary constraints and opportunities
- Developed and implemented reconfiguration of warehouse space to double storage capacity and reduce travel time by 50%
Senior Director of Operations
Technicolor Entertainment
Memphis, TN
03.2019 - 12.2019
- Pioneered operational strategy and budget for multiple 3PL facilities that included Manufacturing, New Release Distribution, Reverse Logistics, and Catalog Distribution, comprised over 3.5 million square feet
- Demanded Safety-First environments throughout organization that ensured compliance with OSHA, State, and local regulatory agencies
- Improved On-Time delivery by 30% within 90-days through collaboration with cross-functional work teams. Refined processes that allowed for greater efficiencies and product handling
- Instituted and measured KPI's to ensure organization consistently delivered on Customer Service Level Agreements
- Launched CAPX Project to develop and reconfigure warehouse layout to improve capacity in Catalog building. Captured improvement of 25% within 6 months
- Governed reconfiguration of existing Warehouse Management System, aimed at improving ease of use and product handling
- Hired, trained, developed and evaluated team's performance. Worked collaboratively with Human Resources to develop standardized evaluation process
Operations Manager
Nike
Memphis, TN
11.2017 - 03.2019
- Assisted in development of inbound and picking fulfillment strategy for wholesale, retail, and digital sales in 3 million square foot Distribution Center in Memphis, TN
- Dramatically reduced expenses through increased productivity, implementing industry best practices, and improved negotiations
- Set individual and team capabilities with focus on delivering best in class talent, processes, and systems that creates future growth in operation
- Improved overall inventory accuracy from 69% to 95% in "fast pick" operations supporting ecommerce orders
- Initiated and championed project that increased picking and storage capacity in “High Value” zone by 150%
- Oversaw revamp of Chicago Air Freight Forwarder
- Opened new warehouse, completed layout, drafted operational procedures, and recovered $1M in loss product within 2 weeks
- Served as liaison to Nike HQ on Air Freight Forwarder Project
SR. General Manager
S. P. Richards Co
Elk Grove Village, IL
11.2016 - 11.2017
- Directed effectiveness efforts of operations and systems for two distribution centers, one in Elk Grove Village and one in Indianapolis
- Controlled P&L executed business functional business plans and provide leadership for 200 non-union employees
- Created supply chain management strategies that increase efficiency
- Captured $500,000 in cost savings through deployment of new shipping strategy
- Saved $39K in Damaged and Defective merchandise by developing more efficient methods of shipping bulk-sized items
- Accomplished $140M annual revenue generation 101% achievement rate for attaining $2.3M profit target goals $15M new revenue for Indianapolis Facility $17M inventory value 99.5% accuracy rate for maintaining $60M total asset management.
General Manager
S. P. Richards Co
Memphis, TN
09.2010 - 12.2016
- Overseer of profit and loss for 175,000 square foot distribution center with 45 non-union employees
- Generated $38M revenue
- Delivered $4M in cost savings and revenue generation thru alternative shipping methods
- Drove 30% labor cost reduction year over year, resulting in $90K savings
- Diminished shipping cost by $28K through re-distribution of manufacturers' boxes
- Enhanced profitability of Memphis Distribution Center by 405.6% over six-year period from $300K to $1.8M.
Operations Manager
S. P. Richards Co
Memphis, TN
04.2007 - 09.2010
- Upgraded overall operations with inventory valued at $7M while directing P&L management of 175,000 square foot facility with 45 non-union employees
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Devised processes to boost long-term business success and increase profit levels
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
- Advanced productivity KPIs by leading trainings on procedures and safety practices
Education
BS - Business Administration
Christian Brothers University
Memphis, TN 01.2001 - 05.2004
Executive Management Development Program -
Emory University
Atlanta, GA 09.2013 - 05.2014
Certified Project Manager, Project Management for IT Professionals - Project Management
University of Memphis
Memphis, TN 09.2004 - 01.2005
Skills
P&L Responsibilities, Multi-Site Oversight, Global Operations Management, KPI Management, Integrations, SOP Development, 3PL Management, Continuous Improvement, Risk Management, Growth Initiatives, Presentations, Data Analysis, SLA Management, Capital Expenditures, Profit/ROI Improvement, Turnaround Fast-Paced Environments, Crisis Management, Talent Management, Sales Planning and Execution, Accountability, Kaizen Techniques, Project Planning and Management, Cost Control Strategies, Customer Service, Change Management, 5S Projects, Budget Planning, Business Strategies, Performance Management, Training and Development
OSHA compliance
Multi-Site Planning
Job site preparation
Work site safety
Websites
Timeline
Site Leader/Asst. GM/Sr. Ops Manager
Amazon, Inc
05.2021 - Current
Senior Director of Operations
Golden Hippo/Golden Bolt
04.2020 - 05.2021
Senior Director of Operations
Technicolor Entertainment
03.2019 - 12.2019
Operations Manager
Nike
11.2017 - 03.2019
SR. General Manager
S. P. Richards Co
11.2016 - 11.2017
Executive Management Development Program -
Emory University
09.2013 - 05.2014
General Manager
S. P. Richards Co
09.2010 - 12.2016
Operations Manager
S. P. Richards Co
04.2007 - 09.2010
Certified Project Manager, Project Management for IT Professionals - Project Management
University of Memphis
09.2004 - 01.2005
BS - Business Administration
Christian Brothers University
01.2001 - 05.2004