Kevin J. Mercado Lopez
orlando,FL
Summary
Results-oriented professional with extensive experience in customer service and team leadership. Adept at resolving inquiries and fostering a positive work environment, ensuring high satisfaction levels and achieving operational goals.
Overview
5
5
years of professional experience
Work History
Supervisor
Universal Studios
Orlando, Florida
11.2025 - Current
- Supervised daily operations in entertainment venues, enhancing workflow efficiency.
- Directed and managed team of 15 employees to achieve operational goals.
- Resolved guest inquiries and complaints promptly to uphold high satisfaction levels.
- Monitored employee productivity and provided feedback, fostering team development.
- Fostered positive work environment, enhancing team morale and collaboration.
- Resolved interpersonal conflicts within team, promoting a harmonious workplace.
- Developed safe working environment by adhering to safety protocols and regulations.
- Reviewed completed work for quality assurance and compliance with standards.
Merchandise Stocker
Universal Studios
Orlando, Florida
07.2021 - 08.2025
- Assisted in inventory management and restocking to align with sales trends for optimal product availability.
- Stocked shelves with merchandise in an organized and timely manner.
- Monitored product expiration dates to ensure quality and freshness.
- Conducted regular cycle counts to verify inventory accuracy.
- Inspected products for defects prior to stocking shelves.
- Collaborated with team members to maintain store cleanliness and presentation, ensuring a welcoming environment.
- Addressed customer inquiries about merchandise to enhance shopping experience.
- Guided customers in locating desired items throughout the store.
Education
High School Diploma -
William R. Boone High School
Orlando, FL05-2019
Skills
- Team management
- Staff training
- Workflow optimization
- Quality assurance
- Safety compliance
- Customer relationship management
- Problem solving
- Conflict resolution
- Effective communication
Timeline
Supervisor
Universal Studios
11.2025 - Current
Merchandise Stocker
Universal Studios
07.2021 - 08.2025
High School Diploma -
William R. Boone High School