KELLEY ALMIRALL
Lake Charles,LA
Summary
Seasoned Kitchen Manager with a proven track record, enhancing kitchen operations and elevating customer satisfaction. Expert in food safety compliance and leadership, skilled in POS system proficiency and conflict resolution, my focus on achievements has consistently improved workplace productivity and customer service excellence.
Overview
6
6
years of professional experience
Work History
FOH MANAGER
Rotolos
Lake Charles, United States
09.2022 - 02.2023
- Managed front-of-house operations at Rotolos, ensuring smooth service.
- Implemented innovative strategies to improve customer experience
- Coordinated with kitchen staff to ensure timely food delivery
- Resolved customer complaints, enhancing overall satisfaction
- Allocated tasks and activities, organized schedules, managed staffing.
Assistant Manager/FOH Manager
Crust Pizza
Lake Charles, United States
11.2019 - 11.2021
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Trained front of house staff in customer service excellence and operational procedures.
- Resolved customer complaints in a professional manner.
- Greeted customers and addressed their needs in a friendly and professional manner.
- Monitored dining room cleanliness and tidiness at all times.
KITCHEN MANAGER
Darrell's Poboys
Lake Charles, United States
08.2016 - 11.2019
- Directed kitchen operations.
- Oversaw a team of 10, fostering collaboration
- Introduced innovative food preparation techniques.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Greeted customers in a friendly manner and answered their questions professionally.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Barbe High School
Lake Charles, LA04-2010
Skills
- Leadership
- Kitchen staff coordination
- Food safety compliance
- Process improvement
- Customer Satisfaction
- Effective Time Management
- Detail-Oriented Approach
- Team collaboration and leadership
Hobbies and Interests
Creating images
Personal Information
Age: 32
Timeline
FOH MANAGER
Rotolos
09.2022 - 02.2023
Assistant Manager/FOH Manager
Crust Pizza
11.2019 - 11.2021
KITCHEN MANAGER
Darrell's Poboys
08.2016 - 11.2019
High School Diploma -
Barbe High School