Kevin M. Knighton
Houston,TX
Summary
Accomplished operations and administrative leader with extensive experience in quality control, human resources support, procurement, payroll, billing, onboarding, and workforce supervision. Proven record of directing large teams, strengthening client relationships, maintaining compliance, and improving operational efficiency in fast-paced environments. Recognized for sound judgment, polished communication, detailed documentation, and the ability to deliver results across multiple functions.
Experienced with quality assurance methodologies, regulatory compliance, and process optimization. Utilizes data-driven approaches to identify areas for improvement and implement effective solutions. Track record of enhancing product quality and reliability through meticulous process control and team leadership.
Overview
24
24
years of professional experience
Work History
Quality Control Manager
Ballard Brands Logistics
Mandeville, LA
01.2016 - Current
- Direct quality control operations for a workforce of 45+ employees in a high-volume, deadline-driven environment.
- Oversee onboarding, background checks, drug screening, employee evaluations, coaching, and staff development initiatives.
- Administer payroll, billing, procurement, inventory ordering, and scheduling functions to support daily operations.
- Maintain productive client relationships while supporting bidding activity, compliance documentation, and service coordination.
- Prepare spreadsheets, operational reports, and formal written assessments for leadership review and decision-making.
Intake Client Manager
Sodexo / Ballard / CB&I
Sulphur, LA
01.2014 - 01.2016
Coordinated onboarding, scheduling, payroll administration, and workforce assignments across 25 plus operational teams.
- Supported human resources functions, procurement processes, billing activities, and client service delivery.
- Maintained accurate documentation and reinforced workforce management procedures to support compliance and continuity.
- Collaborated with internal stakeholders to improve communication, staffing flow, and administrative efficiency.
Product Development Manager
Polygram Records
San Francisco, CA
01.2002 - 01.2014
Cultivated client media, and promotional relationships with radio personalities, retailers, and entertainment venues.
- Negotiated contracts and coordinated strategic promotional campaigns for emerging artists and music releases.
- Directed marketing initiatives, public relations efforts, and brand positioning strategies to increase visibility.
- Wrote promotional biographies and supporting content that strengthened artist presentation and market appeal.
- Advanced product awareness through relationship management, event coordination, and consistent external outreach.
Skills
- Quality Control
- Human Resources Support
- Payroll Administration
- Billing & Invoicing
- Procurement
- Vendor Relations
- Staff Supervision
- Employee Onboarding
- Background Screening
- Drug Screening
- Scheduling
- Spreadsheet Reporting
- Client Relations
- Contract Support
- Operations Management
- Team Leadership
- Performance Evaluation
- Documentation & Compliance
- Preventive actions
- Customer satisfaction
- Quality processes
- Operational excellence
Education & Additional Information
- Professional references available upon request.
- Proficient in Microsoft Office, spreadsheet management, reporting systems, and administrative operations.
- Experienced in documentation control, personnel coordination, and process improvement.
Timeline
Quality Control Manager
Ballard Brands Logistics
01.2016 - Current
Intake Client Manager
Sodexo / Ballard / CB&I
01.2014 - 01.2016
Product Development Manager
Polygram Records
01.2002 - 01.2014