Kevin Malor Tendeme Kwontcho Kemeni
Douala,Cameroon
Summary
Dynamic and customer-focused bilingual (French-English) professional with over 4 years of experience in front-office reception and restaurant operations. Skilled in delivering exceptional guest service in fast-paced hospitality environments, managing reservations, handling administrative tasks, and supporting seamless front-of-house operations. Proven ability to communicate effectively with diverse clientele, resolve guest inquiries promptly, and maintain a welcoming and professional atmosphere. Adept at multitasking, team collaboration, and using booking and POS systems to enhance guest satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
multi-skilled receptionist/Night Manager
ONOMO HOTELS
Douala, Cameroon
01.2022 - Current
- Reception and registration of customers and visitors
- Management of reservations and switchboard
- Customer services
- Management of invoicing and payments
- Control of transactions and reservations
- Daily closing
- Mastery of reception, communication and sales techniques
- Telephone switchboard management
- Hotel software mastery (Opera PMS)
- Financial report analysis
- MS EXCEL and MS WORD
- Cashiering
- Night audit and daily closing
- Budget management
Front office agent/Night Manager
K-HOTEL
Douala, Cameroon
11.2021 - 12.2021
- Kept front desk area clean and organized throughout shift.
- Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
Restaurant clerk
Restaurant Sainte Bibiane
Douala, Cameroon
03.2021 - 08.2021
- Setting up in the restaurant
- Assisting with order management
- Consulting with customers to gather their opinions on the meals served
- Greet and seat customers
- Taking orders and serving at the table
- Cleaning and maintaining work surfaces and equipment
Education
Bachelor's degree - accounting and financial management
university institute of technology
Douala07.2024
higher technician certificate - accommodation management
Sup-Hotel ISTHAC
Douala07.2021
Skills
- Reception
- Communication
- Sales techniques
- Telephone switchboard management
- Hotel software (Opera PMS)
- Financial report analysis
- MS Excel
- MS Word
- Cashiering
- Night audit
- Daily closing
- Budget management
- Customer complaints management
- Emergency management
- Customer service
Certification
- Customer complaints and emergency management, 12/01/22
- Fire safety/First aid, 12/01/22
Languages
- French, Fluent
- English, Fluent
Personal Information
- Gender: Male
- Nationality: Cameroonian
- Driving License: B
Timeline
multi-skilled receptionist/Night Manager
ONOMO HOTELS
01.2022 - Current
Front office agent/Night Manager
K-HOTEL
11.2021 - 12.2021
Restaurant clerk
Restaurant Sainte Bibiane
03.2021 - 08.2021
Bachelor's degree - accounting and financial management
university institute of technology
higher technician certificate - accommodation management
Sup-Hotel ISTHAC
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